\Damage could not have occurred\", but it did! "

I contacted the P & G customer care phone number early December 2015, to advise them that the Ambi-Pur plug in air freshener leaked on my TV unit. The Ambi Pur liquid peeled off the varnish from the TV unit and melted the plastic stand of my TV in half.<br> The lady I spoke to was very polite and said she'll come back to me. After taking leave in December, I had to call the customer care phone number again, as to no one's surprise, no one came back to me.<br> Again, the lady I spoke to was polite and apparently needed to route all queries back and forth. <br> After having to answer numerous questions on various e mails regarding the product, in February, two months after my complaint, I was told that if I used the product correctly, the damage could not have happened!<br> So, don't bother calling P & G with any complaints as they will turn around and tell you that you are lying. Just don't buy their products. I checked the packaging at the store and nowhere does it say that should the liquid at any time get in contact with any surface, that same would be damaged.<br> <br> So much for big companies and their customer care promises.<br> <br> <br>