1 reviews | Active since May 2012
Client Service a farce
I recently purchased a can of Gillette Pro Icy Cool Shaving Gel. An EXPENSIVE product I have used for years. I have also always used Gillette Razor Cartridges. When I started using the gel, the can just kept spewing out gel. I took a photograph of this and after spending almost 30 minutes trying to find an email address for P&G. SOUTH AFRICA (The information on the can is all for users outside of South Africa) I sent the Gillette CUSTOMER CARE division an email with the photograph ATTACHED and 2 days later recieved a call from one of their CLIENT SERVICE agents. Well, the only thing this lady did not ask is my weight and the colour of my eyes. I was given the 3rd degree. A FULL description of the product, Barcodes, Production numbers, where I purchased the product and when, my home address and cellphone number. Bare in mind, I attached a photograph of the can spewing out foam. Next I recieved an email asking me to take TWO more photographs of the can. Front and back so they can VERIFY the production number and barcode. I did that IMMEDIATELY. A day later I recieved ANOTHER email asking for a photograph of the BOTTOM of the can (The bottom of the can had NOTHING printed on it) It was just like ANY can.... BLANK TIN CAN?? By now frustration is setting in and I'm regretting ever complaining. I'm 66 and have used their products for years. I get the feeling Procter and Gamble SA are doing everything possible to stop customers from complaining by making the process almost impossible. NO MORE P&G products in my home. Together with friends and family, we will be boycotting their products. MISSION ACCOMPLISHED
