Cannot cannot get hold of the agents working for the company.

Their agents advertise their services and when you want to subscribe as a pro, they don't have any one to answer their phone, the phone is answered by a machine and then it drops.

How can you offer business services without talking to someone who works at that business?

When we subscribe we pay money and before one pays money they want to make sure that they are paying it to a trustworthy entity who will confirm that the services they offer are legit and the company offering them is not a fly by night.