Unfairly Treated with my money

The service at Psira is -100% from top management down to their entry level but then again if the management is not disciplined and they treat client like ******* no one wants to take ownership while it is your money you are fighting for. Its clear no one understands their position. I register a company where I paid R7100.00 and Psira does not what to refund me. I have explained that it is their system which failed me but they do not want to refund my money....I have been taken from pillar to post wanting to talk to managers from March fighting for my refund no one wants to take resposibility. I was trying to register a company and while gathering the documents required i started with process of applying by filling the parts in the registration which did not require documents, from page one right up until the last page except for the page that needed the information regarding the office i did not even touch as yet, while busy filling in and saving the last pay it just automaticaly submitted the application and i was like what on earth is going on because the was more that 6 documents that where still outstanding and in my thoughts i was like how does a system submit the application with so many documents missing? Well i then called the Psira Office and explained what had just happened while still in shock i was told to wait for the application to be rejected. Upon waiting because of unseen circumstances i decided no to proceed with the application and i called Psira to make the aware that i was not proceeding with the application and i needed refund. I was then given the requirements for the refund and i went through collected them and submitted them only to be told that i was not going to be refunded because my application has been worked on??????

Whose fault was it that their system decided to take the application through while i was still busy collecting the documents and why the system did not warn me that as i was saving it will take the application through?????

The lady who was telling me that i was not going to be refunded was a junior and had no answer for me then i asked her to connect me to her manager and she told me to my face that her manager Thabisa Mduba does not want to address me because it the people from the systems department who are supposed to address my issue and told Yoland Puwani to connect me with Rocco Van Zyl who asked me to put my issue on email he will get Thabisa Maduba to address me a month went by without a reply from Mr Rocco. I even went to the Psira Offices trying to get Rocco and Thabisa to address but the junior person not Yolanda Puwani but the one who came to my rescue after waiting for Yoland for 30 minutes at their waiting area and went back to the front desk lady to ask her to remind Yoland Puwani that we have been waiting for her at the Psira waiting area for her after the front desk lady called her again now she was not picking up her phone and the junior lady by the name of Mapula finally came down the stairs talking loud and dancing on the corridor with her other colleaques with customers waiting by the waiting area watching......

First thing Mapula said was please don't be angry at me Yoland Puwani is not at work I will be helping you. She tried shame going up and down from Thabisa and Rocco but they still did not want to address me. Mapula refused to come down from the beginning saying it is Rocco who is supposed to see us and Roccos excuse was he was going in to the meeting after we saw him refusing to see us with Mapula trying to get him to see us.

They did not want to see me but they sent Mapula with my application number saying since i have signed they cannot refund me. My argument was i was not submitting the application yet when it went through i was just saving still busy collecting the outstanding documents how is it that the system can accept the application with outstanding documents it did even prompt me that on the last page should i save it will submit the application i had even asked Yoland Puwani to get Rocco to send me that prompt that explains that should on save the last page unlike all the previous page it will submit and to my surprise the documents that was sent had nothing to do with that which i had asked for but some staff about should on put in a wrong number or account number Psira will not be liable.

What opened my eyes was when Mapula said to me that she understands my points and the problem is that the old manual system was better because I was written in bold on the application that once you submit you will not get refund....

Which means Rocco and Thabisa actually understands my point but no one wants to own up. After the pretended that they don't understand my point they then said after i realized that i could not provide what is expected of me from the application i then chickened out and requisted a refund back and you know what only a low person can say that..... It means that she did not want to go into the system to try and register to atleast prove me wrong but assumed that i don't understand what i am talking about.

I then sent my issue to Molefe Matsomela who then connected me to Ali Malesa whom i thought was going to help but the only thing that was positive was to actually get Rocco Van Zyl to respond to my email for the first time after so many times of trying to get hold of him hahahah..... But he did not even investigate their assumptions just came back to say the managers he spoke to said i will not get a refund i must just continue with the application bathongggggg i will not complete the stupid application i want my refund clearly he also does not understand my issue.

How do i then continue with the registration after being treated like i don't know what i was doin???

its my money i did not pick it up from the tree i want a refund