VNKP
Vivian Ndileka Kumbaca Putsu
1 reviews | Active since Sept 2024
26 Sept 2024, 14:19
Refund
I am writing this review to complain about the service at PSIRA. I started to make a request for refund in May and Ms Budeli informed me that she has escalated the matter to Finance. It's been 4 months with no communication. My reference is 140679
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Replies (10)0
Replies (10)
Private Security Industry Regulatory Authority (PSIRA)'s replyOfficial
26 Sept 2024, 14:23Hello, apologies for the inconvenience, please advise what service you paid for and what the refund is for, please also share your PSiRA number. we will follow up on the matter and provide feedback
Private Security Industry Regulatory Authority (PSIRA)'s reply26 Sept 2024, 14:23
Official
Hello, apologies for the inconvenience, please advise what service you paid for and what the refund is for, please also share your PSiRA number. we will follow up on the matter and provide feedback
VNKP
Vivian Ndileka Kumbaca Putsu's updateReviewer Update
26 Sept 2024, 14:35My sister died soon after paying R7000 to register a company, I sent an email and Ms Budeli asked me to send death certificate and I sent it. She said she would be in touch that was in May. In August I called again and she said the person handling my matter wasn't at work, she would call. I called yesterday again she said she is going to ask finance and revert back to me before the end of day. She didn't revert to me and today I tried to call several times and she is no picking up. My reference number is 140679
VNKP
Vivian Ndileka Kumbaca Putsu's update26 Sept 2024, 14:35
Reviewer Update
My sister died soon after paying R7000 to register a company, I sent an email and Ms Budeli asked me to send death certificate and I sent it. She said she would be in touch that was in May. In August I called again and she said the person handling my matter wasn't at work, she would call. I called yesterday again she said she is going to ask finance and revert back to me before the end of day. She didn't revert to me and today I tried to call several times and she is no picking up. My reference number is 140679
Private Security Industry Regulatory Authority (PSIRA)'s replyOfficial
26 Sept 2024, 14:40Noted, thank you for the comprehensive feedback, sorry for your loss. we will follow up on the matter and provide feedback. She is currently on leave hence there was no response from her side. We will look into the matter and provide feedback soonest, apologies for the inconvenience
Private Security Industry Regulatory Authority (PSIRA)'s reply26 Sept 2024, 14:40
Official
Noted, thank you for the comprehensive feedback, sorry for your loss. we will follow up on the matter and provide feedback. She is currently on leave hence there was no response from her side. We will look into the matter and provide feedback soonest, apologies for the inconvenience
VNKP
Vivian Ndileka Kumbaca Putsu's updateReviewer Update
26 Sept 2024, 14:55I will wait for your response
VNKP
Vivian Ndileka Kumbaca Putsu's update26 Sept 2024, 14:55
Reviewer Update
I will wait for your response
Private Security Industry Regulatory Authority (PSIRA)'s replyOfficial
27 Sept 2024, 08:53Good day we have followed up on the matter, Ms Budeli did refer the matter to finance, an account administrator will be in contact to request further details. In such cases we do process refunds which takes about 31 days.
Private Security Industry Regulatory Authority (PSIRA)'s reply27 Sept 2024, 08:53
Official
Good day we have followed up on the matter, Ms Budeli did refer the matter to finance, an account administrator will be in contact to request further details. In such cases we do process refunds which takes about 31 days.
VNKP
Vivian Ndileka Kumbaca Putsu's updateReviewer Update
27 Sept 2024, 10:11I will wait for the call and I really hope he/she will call soon as I have been waiting for too long.
VNKP
Vivian Ndileka Kumbaca Putsu's update27 Sept 2024, 10:11
Reviewer Update
I will wait for the call and I really hope he/she will call soon as I have been waiting for too long.
VNKP
Vivian Ndileka Kumbaca Putsu's updateReviewer Update
16 Oct 2024, 14:56Good day,can I get the progress of the application for refund?
VNKP
Vivian Ndileka Kumbaca Putsu's update16 Oct 2024, 14:56
Reviewer Update
Good day,can I get the progress of the application for refund?
Private Security Industry Regulatory Authority (PSIRA)'s replyOfficial
17 Oct 2024, 08:51Good day, we have since contacted you upon you alerting us regarding the refund. We requested Finance to contact you regarding the matter and they have been in contact with you and requested further details from you. Turnaround time for refund is 30 days after submitting all necessary documentation. we will follow up on the matter with finance and provide feedback.
Private Security Industry Regulatory Authority (PSIRA)'s reply17 Oct 2024, 08:51
Official
Good day, we have since contacted you upon you alerting us regarding the refund. We requested Finance to contact you regarding the matter and they have been in contact with you and requested further details from you. Turnaround time for refund is 30 days after submitting all necessary documentation. we will follow up on the matter with finance and provide feedback.
VNKP
Vivian Ndileka Kumbaca Putsu's updateReviewer Update
17 Oct 2024, 12:26Good day,your communication is very poor. On Friday the 11th your finance contacted me for a proof of account of the person who deposited the money. He contacted me after I tried to contact him asking the progress. Today he sent me another email saying I should also send the payer' ID. Why is he asking one thing at a time. I asked for this refund in May and I only received progress after my review here on HelloPeter. And you telling me that I should also wait for 30 days after I have already waited 5 months already
VNKP
Vivian Ndileka Kumbaca Putsu's update17 Oct 2024, 12:26
Reviewer Update
Good day,your communication is very poor. On Friday the 11th your finance contacted me for a proof of account of the person who deposited the money. He contacted me after I tried to contact him asking the progress. Today he sent me another email saying I should also send the payer' ID. Why is he asking one thing at a time. I asked for this refund in May and I only received progress after my review here on HelloPeter. And you telling me that I should also wait for 30 days after I have already waited 5 months already
Private Security Industry Regulatory Authority (PSIRA)'s replyOfficial
17 Oct 2024, 14:18Apologies for the inconvenience, Finance should have requested all required documentation at once. We will escalate to the Team leader
Private Security Industry Regulatory Authority (PSIRA)'s reply17 Oct 2024, 14:18
Official
Apologies for the inconvenience, Finance should have requested all required documentation at once. We will escalate to the Team leader