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Boniswa B

1 reviews | Active since Oct 2023

26 Feb 2024, 15:34

PSIRA

I app**** to get registered on the 30th of Nov 2023 after I completed the security course. On the 10th of Jan 2024, I received communication that my fingerprints came back with a possible illicit and have been sent to a team to investigate. On the 16th of Jan 2024, I then sent communication asking how far is the verification and if there was anything that I should do as I needed the registration to be completed so that I can be able to start looking for work. I got a reply saying I will be getting an sms. Time passed and on the 23rd of Feb 2024 asking how long will this take everytime I checked my application its still showing in Review for this possible illicit. I got a ticket reference number which was closed with no reply. I find this very unfair that they are able to play god with people's lives. I am left hanging in the dark with no one willing to help me. Time is passing and I am just sitting with useless certificates that I am not able to use.

I thought by doing everything correctly by the book I would be able to find employment this year as it has been years unemployed and I feel I have wasted my family's money to do the course in the first place.

Sincerely unhappy with how I am being treated.

Regards

0
Replies (16)
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply28 Feb 2024, 10:38
Official
Good day, please send us your details so that we are able to assist you, apologies for the inconvenience. 
BB
Boniswa B's update28 Feb 2024, 11:09
Reviewer Update
Good Day,

My name is Odwa Ndita with identity number ***.
My application Number is APP-***
The ticket reference number that kept on being closed is 98331.

If you need any more information please advise.

Regards
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply28 Feb 2024, 11:34
Official
Thank you, we will verify details with our registration department and provide feedback. 
BB
Boniswa B's update28 Feb 2024, 11:44
Reviewer Update
Hi,

I am hoping that something will come out of you reaching out as I have tried and failed.

Looking forward to your response.

Regards
BB
Boniswa B's update01 Mar 2024, 14:33
Reviewer Update
Hi,

I would like to know how long it takes for you to verify the information.
After getting a response that the information will be verified it has been quiet.
This is annoying I must say cause it is very easy to ignore the complaint and ignore the messages forgetting that this is affecting someone's life in a big way.

Odwa would love to be able to work for his family however because someone decided to ignore his application and several pleas for assistance they are not able to.

We have started a new month today adding yet another month to Odwa sitting at home and waiting to hear what is happening with his application.

I wont be holding my breath but I do hope to hear from you.

Regards


BB
Boniswa B's update01 Mar 2024, 15:03
Reviewer Update
Hi,

I hear you and I will wait as I have been waiting and do hope that this matter will be resolved soon.

Regards
BB
Boniswa B's update02 Apr 2024, 12:49
Reviewer Update
Good Day,

I would like to know if no feedback has been received from SAPS 69.
It is now April and this application has been going on since Jan.
As much as I do understand that things take time however having to wait for almost half a year is not being fair.

The reason why the application was done in the first place was for the person to be able to get employment and to date, they are not able to do anything with their certificate because of the application being under review since Jan.

This is really not on.

Hoping to hear from you soon.

Very unhappy Client.
BB
Boniswa B's update05 Apr 2024, 09:57
Reviewer Update
Hi,

I am still waiting for a reply as to what is happening with the application.
I am really disappointed at how this is being handled and now no response is being received.
It seems like it will be the whole year waiting for a simple action.

Regards
BB
Boniswa B's update27 May 2024, 13:55
Reviewer Update
Good Day,

I opened the query back on the 26th of Feb 2024. To date, the matter has not been resolved.
I am baffled by how nonchalant Psira has been.
It is like no one works there honestly.

Since the 1st of March 2024, the company has been waiting for SAPS wow.

Odwa is still waiting to get their PSIRA they are still not able to work as no one wants to assist.

I need an update regarding this which should provide a resolution this process really has been a nightmare.

****ed
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply27 May 2024, 14:55
Official
Good day

Please note that your documents were received, your application was referred to registration sub-committee, the committee sat today, and we anticipate the outcome to be out by Friday, we will update you. apologies for the inconvenience 

 
BB
Boniswa B's update27 May 2024, 15:32
Reviewer Update
Good Day,

Thank you so much for the feedback.

Regards
BB
Boniswa B's update04 Jun 2024, 12:04
Reviewer Update
Good Day,

According to the last communication, feedback was going to be provided last week Friday today its Tuesday, and still nothing.

Can I please get a resolution regarding this query that has been going on for more than 6 months now?

Regards
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply05 Jun 2024, 09:14
Official
Good day, apologies for the delayed feedback, we just checked with Registration, that documents were tabled at the subcommittee meeting and has been referred to the Registration team for further processing.  We will engage the responsible individual in the registration department and provide feedback 
BB
Boniswa B's update05 Jun 2024, 15:02
Reviewer Update
Good Day,

Thank you for the reply.

I would like to know what is the estimated time frame for the registration team to give feedback.

Regards
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply27 Jun 2024, 13:44
Official
Hello, please confirm the status of Odwa's registration
BB
Boniswa B's update27 Jun 2024, 13:59
Reviewer Update
Hi,

Odwa got his PSIRA thank you.