Poor systems and service

On the 21st of May 2025 I did a renewal payment of R120.00 via the PSIRA App, via the Bank Payment option. I was directed to the Nedbank site where I did the payment - this is supposed to be an immediate payment.

The following day I logged onto the App (and web App) and was told to do the payment (which had already been done).

I called PSIRA's offices and spoke to someone about it and they said that they would follow up. A few days later and still no correspondence so on Monday the 26th of May 2026, I emailed them.

I have sent over 10 emails and made over 8 calls to get this issue resolved with no success. I have even sent the proof of payment which came from Nedbank.

Why is it that your issues must become mine and how inefficient are your systems that you can not allocate my payment? This is supposed to be an automated system!!!