AW
Andre W

1 reviews | Active since Mar 2025

08 Jul 2026, 11:06

Poor Service AGAIN

Good day,

I am extremely disappointed with the lack of assistance and feedback I have received from PSIRA regarding my matter.

Despite repeated attempts to obtain support, it appears that no one is willing to assist me. As a result, I am being forced to proceed without PSIRA's input, which is unacceptable considering the fees I have already paid. This ongoing delay is negatively affecting my ability to conduct business. I cannot continue operating under these circumstances without a resolution.

Therefore, I request that PSIRA either: 1. Resolve my outstanding matter immediately and provide the necessary assistance; or 2. Refund all monies that I have paid to PSIRA without further delay.

I would appreciate a prompt response and resolution to this matter.

This is my last attempt. I have sent them numerous emails. Then PSIRA wake up again then they are missing again. I'm fedup with PSIRA. As I mentioned I will without with them. I have business, but now I must wait for them. All we need is a letter that states, we have inspected. We cant employ guards nothing. We have event coming up, unfortunaly if we are not there sorry. We submitted all our documents and we have been approved, but for the last 3 months no respond.

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Replies (10)
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply08 Jul 2026, 11:29
Official
Good day, we do see that level 1 approval was done in May, we will escalate to registration for level 2 approval apologies for the inconvenience
AW
Andre W's update08 Jul 2026, 12:11
Reviewer Update
What irritates me, is have through out of my pram to get a response from you. I have no idea how you guys, but as you know every second counts for us. I will start promoting my business but this point I wont do anything unless I get a contract. Because you guys are to slow.
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply08 Jul 2026, 12:15
Official
Who have you been communicating with at PSiRA? 
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply08 Jul 2026, 12:50
Official
Please reupload business plan and the design sketch of the uniform
AW
Andre W's update08 Jul 2026, 14:45
Reviewer Update
You see. Everting was approved. What is happening there????? '***' '***'. Look at your mail, we do see that level 1 approval was done in May ???
AW
Andre W's update08 Jul 2026, 14:46
Reviewer Update
Junior and Thato
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply08 Jul 2026, 15:33
Official
The started with level to approval login you will see feedback other documents were approved except business plan and the design sketch of the uniform please reupload consultant cant see those two documents 


AW
Andre W's update08 Jul 2026, 17:02
Reviewer Update
I Don't understand. Please pay my funds back to me as you guys are messing me around. All mu stuff was approved when I drove off. Now is my business and the sketch of my uniform. My original original application was done in 2024 and I'm still waiting. I Have guy in PSIRA office and confirmed as well all is approved. So I want my funds back. I will apply again then you will come with excuse again. If you don't work I have. I'm going to trade without your approval. Cant you guys read or what is the issue?? I want a email now that call now. Please send me your email address.
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply09 Jul 2026, 07:37
Official
Good day, as previously advised the consultants did work on your application for level 2, they approved documents, but they could not view the 2 documents (business plan and sketch), and they requested that you reupload them. please be advised that application fee is not refundable.  You can email registration manager here ***
Private Security Industry Regulatory Authority (PSIRA)
Private Security Industry Regulatory Authority (PSIRA)'s reply09 Jul 2026, 07:51
Official
Please note that documents were approved (business plan and uniform) however under the management tab you are required to upload CV and certified ID copy