BAD SERVICE AND ONLINE SYSTEM THAT DOES NOT WORK

We've been trying to booking a date for my brother in law since June as PSIRA said that his finger print are not clear and I got to tell you your branch service is very bad, YOU HAVE ONE OF THE RUDEST STAFF EVER IS IT MAYBE YOU'S DON'T HAVE ANY COMPETITION IN YOUR FIELD I THINK IT'S HIGH TIME TIME YOU GUY'S GET A COMPETITION IN THIS INDISTRY THAT YOUR STAFF CAN HAVE A BETTER ATTITUDE TOWARDS PEOPLE AND STOP TREATING PEOPLE LIKE ****......Your system keeps giving the same error massage the whole since 2 June still now I have tried the below as this was the respond we received from the rude lady from JHB cbd offices.............but the website is saying (Error) You can not make a new booking until and unless your earlier booking request is closed, take note that I can't visit the office without another booking confirmation , what do I do, please assist

Hello, please note that you have to reschedule your appointment as follows

Hello, please note that to reschedule a booking you must follow steps below:

· Login your profile

• Select Booking • Enter Booking Month • Choose Office • Click Search • Your Booking Details will appear · Click Reschedule

THIS STEPS DOES NOT WORK HE HAS PAID FOR EVERYTHING BUT NOW YOUR SYSTEM IS NOT LETTING HIM RE-BOOK AGAIN