Primi Eastgate

On the 18th of March 2019 I ordered food over the phone at Primi Eatsgate. They took my order which was two Rocco Classicos with prawns meal. I also requested extra broccoli on one meal but both meals had broccoli and I was charged for both. When I got to Eastgate I went to Primi to collect my collect my food. It was a take away meal. When I arrived home I took out the meal on top and it had a fly inside. My first instinct was to flick it off as my intention was to continue eating the food due to my hunger and how far I had driven to get the food. Before I ate the food I went to go check if the fly and took a picture of the fly but failed to take the picture when it was on the food because I didn’t want to make an issue out of it. But I realized that why must I continue eating food with flies when I drove so far and paid money. It is then I called the restaurant to explain what had happened. I spoke to one of the managers and he said it was fine even if I didn’t have a picture the fact that there was a fly was wrong and he apologized and told to me I could come back and get the food again. I thew away the food and this can be proven by our telephonic conversations because the manager said I shouldn’t eat or don’t have to come back the same day since it was a long drive for me. The next day a lady manager called me and said they would send a driver to me. I was okay with the arrangements. Hour later I call to find out if they were still delivering the food or not and the lady said that the deliver guy could not make it because Soweto was too far. I then suggested we meet at Southgate and the lady agreed. Then I was called and told that the big boss wanted to speak to me. I spoke to him and he asked me questions about what kind of fly did I find? Their shop doesn’t have flies so he wanted to understand and I spoke to him in a proper manner and he said I could come get the food anytime. The next day I was called again and told that the driver can’t make it to Southgate because he’s driving disc doesn’t alllow him. Ok I understood and we agreed on anytime I can make it since it stayed far my food would be prepared. On the 9th of April 2019 I called Primi and asked if they couldn’t deliver that food at Norwood Primary School since I work there and was closer to eastgate. The manager that day was Sfiso and she agreed. She then said the driver will call me when he gets to work or however. Nobody calls to confirm anything. I call back and ask if the new arrangement will work and Sfiso said that because I didn’t take a picture of the food they wouldn’t deliver I must come and collect. It thought ok fair enough and then I requested they have the food ready by 3 because will leave work at 14:30. Sfiso the manager agreed took my order and said the food would be ready. I then got to Eastgate at 3 but started at other shops and got there (Primi) past 4. At my arrival there was the big boss who requested to speak to me. We sat down and spoke but during the conversation he started becoming hostile and angry. And he couldn’t even understand English and misunderstood everything I said. He started interrogating me and telling me that I was lying and making up stories. It become a bit uncomfortable and he then said he wouldn’t make the food and that he would show me. He left sitting there throwing his hands at me and telling me never to come back to Primi eve again. My question is why did they not tell me this on the phone. They made me drive all the way only to interrogate me and show his authority and power. I would not drive all the way from Soweto to Eastgate and make up such a story. Petrol is expensive and let alone time. I was made a fool and was rude to for whatever reasons that big boss had. The big boss went to some guy who I think was the manager on duty that day and they looked me spoke in their language and smiled at one another. If this is how we are going to be treated at places to eat when something so serious as a fly in the food then such restaurants should not be opened and serving people especially if they cannot acknowledge the mistakes done. Nobody is proving a point to anyone. I would have posted the fly issue on social media a long time ago but chose not because didn’t see the need to make it an issue since it was the first time and since after I spoke to the first manager who had seemed to have already resolved the issue at hand. It was then dragged and turned into someone’s agenda hence I am posting this today. I will appreciate compensation for the food the had a fly of which I have the picture. And my traveling for nothing when I was told and assured to come collect the food that would be ready. This is also not about the food it is about work ethics and principles of dealing with customers and such serious situations. I am thanking you in advance. When they speak of males taking advantage of women these are such issues that are taken for granted. The big boss felt more powerful over me because he knew o would not fight him back and there was nothing I could do.