Nov '25 - Oct '26
Frequently Asked Questions About Primi Piatti
How is Primi Piatti rated on Hellopeter?
Hellopeter has tracked Primi Piatti across 264 reviews. Primi Piatti hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Primi Piatti? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2009
Outstanding Service Delivery
Primi Melrose Arch: Hello, We reserved most of the upstairs area for Friday night, 17th June 2026, for our party of app 30 people for a celebration for some overseas family. From start to finish we received exceptional support and willingness from both the managers (day and night managers). The day manager knocked off at 3pm, but stayed till after 9pm to assist and ensure everything went smoothly. Between the 2 managers, the 2 female and 1 male waiters that attended to us, the service was absolutely outstanding. At least 2 of them, and 1 manager, were permanently stationed upstairs to ensure consistent availability. Under the pressure, They were friendly and professional. I must admit, it was no easy task, especially since there were some separate bills, but overall even with all the stress they were under, they handled the crowd, the orders and the interactions ever so well. They were super amazing. Well done, and A BIG thank you for making our event and evening with our families a successful one. We will book with you guys regularly going forward. Trevor
1 reviews | Active since Mar 2009
Outstanding Service Delivery
Primi Melrose Arch: Hello, We reserved most of the upstairs area for Friday night, 17th June 2026, for our party of app 30 people for a celebration for some overseas family. From start to finish we received exceptional support and willingness from both the managers (day and night managers). The day manager knocked off at 3pm, but stayed till after 9pm to assist and ensure everything went smoothly. Between the 2 managers, the 2 female and 1 male waiters that attended to us, the service was absolutely outstanding. At least 2 of them, and 1 manager, were permanently stationed upstairs to ensure consistent availability. Under the pressure, They were friendly and professional. I must admit, it was no easy task, especially since there were some separate bills, but overall even with all the stress they were under, they handled the crowd, the orders and the interactions ever so well. They were super amazing. Well done, and A BIG thank you for making our event and evening with our families a successful one. We will book with you guys regularly going forward. Trevor
1 reviews | Active since Dec 2021
Unacceptable service and poor food quality
Went to PRIMI at the V&A Waterfront, placed an order on January 1, 2026 at 19:26 - myself and partner order 2 recco pastas with linguine noodles - one chicken and one prawn. The waiter that assisted us told us it would take 15-20 minutes. We roamed around and eventually returned after 20 minutes and the food was still not done. Waited another 20 minutes of which we did not have, and received our food at 20:14. Seeing that we waiting for almost an hour for our food, once we arrived at home and wanted to eat, to our surprise we did not receive the food we ordered. We paid R325 for these two pastas, we received 1 recco with absolutely no protein (no prawn or chicken at all) and an additional spaghetti pasta with no protein as well. I find this unacceptable as you pay a lot of money for the food and you’re expected to wait and be patient then to only receive the completely wrong order. I’ve tried calling them via their number available on the website but the phone goes straight to voicemail. Unacceptable service.
1 reviews | Active since Dec 2021
Unacceptable service and poor food quality
Went to PRIMI at the V&A Waterfront, placed an order on January 1, 2026 at 19:26 - myself and partner order 2 recco pastas with linguine noodles - one chicken and one prawn. The waiter that assisted us told us it would take 15-20 minutes. We roamed around and eventually returned after 20 minutes and the food was still not done. Waited another 20 minutes of which we did not have, and received our food at 20:14. Seeing that we waiting for almost an hour for our food, once we arrived at home and wanted to eat, to our surprise we did not receive the food we ordered. We paid R325 for these two pastas, we received 1 recco with absolutely no protein (no prawn or chicken at all) and an additional spaghetti pasta with no protein as well. I find this unacceptable as you pay a lot of money for the food and you’re expected to wait and be patient then to only receive the completely wrong order. I’ve tried calling them via their number available on the website but the phone goes straight to voicemail. Unacceptable service.