PRIMI driver damaged my motorbike and won't repair

Late one evening , ten days ago I came across a stranded primi driver waving his helmet for a ride back to the restuarant as his motorbike had broken down. I offered him a lift on the back of my bike.<br> <br> I discovered that he had snapped the metal rack that supports my back box ON MY MOTORBIKE.<br> <br> I went back on two occasions and spoke to him and he promised to repair it, but never called me back.<br> <br> I tried calling the restuarant and head office , but it WAS IMPOSSIBLE to get through for a few days.<br> <br> Eventually , I got through and spoke to various managers ( Tammy , Fatiema and the day manager) who,promised to do something, AND ACCEPTED RESPONSIBILTY FOR THIS INCIDENT , but they never passed the message onto other managers etc , and now eventually they've asked me to wheel and deal with their mechanic ( Marc) who won't return my calls.<br> <br> THIS IS VERY SHODDY SERVICE AND ATTITUDE FROM SUCH A WELL KNOWN COMPANY.<br> <br> IT JUST GOES TO SHOW HOW EASY IT IS TO GET AWAY WITH POOR MANAGEMENT AND REALLY BAD CUSTOMER SERVICE , FULL OF PROMISES THAT ARE JUST LIES.<br> <br> IT IS IMPORTANT TO GET A CLEAR PICTURE OF HOW PRIMI PIATTI ARE NOT ABLE TO TAKE RESPONSIBILITY FOR THE DAMAGE THEY CAUSED.<br> <br> THANK YOU.