POOR CUSTOMER SERVICE - V & A WATERFRONT

On 18 March 2015 my now husband proposed and took me for supper at Primi Piatti at the V & A Waterfront. I ordered my favourite meal, Pollo e Pesto and a loveley glass of white wine and the service was EXCELLENT! BUT...on 18 December 2017 we went back there just after our 2nd wedding anniversary as a reminiscent treat, I was excited and looking forward to a delicious meal. We were warmly received and seated, however, our waiter did not introduce himself and we actually wanted a table with a view which has to be cleaned before we could move, he knew this and did not move our menus, which we had to take ourselves. He immediately wanted our drinks order, after which we requested a few minutes to decide as one normally does, needless to say, he took FOREVER! When he finally arrived we ordered our drinks as well as our meals. My hubby later decided that he wanted to change his order and the attitude of this waiter utterly unacceptable, as if this was the biggest burden of his life, what the hell? Then a different waitress served our food, no smile, no courtesy, she just dumped our plates infront of us. Then, a couple with a child sat down at the table behind us and he offered them "some water in the meantime" while they check the menu. My question is, why are certain people treated one way, with courtesy and respect and others with disrespect? You need to send your staff on a customer service course as the standard has dropped drastically. I could not wait to leave! I was most disgusted! The food was magnificent as always. I won't be visiting this specific establishment again. I can't deal with poor customer service and they expect a tip. Another issue I had that your STAFF was continually bumping my chair without an apology. I hope you do something about this and start recruiting quality staff and maintaining quality staff for quality service.