NO SMILING FACES

On Sunday past, myself and my friend, decided to have lunch at Primi- Canal Walk after a long morning/ afternoon of Shopping. We firstly walked in, and the manager of some sort, directed us to a place where the hostess was, how he could not seat us, was beyond my understanding. We then got greeted with an unfriendly Hello from the Hostess.. We then asked to sit in the passage area, our request seemed to have acted as a burden on this young Lady. Our waiter then arrived and after asking him to give us a few minutes to decide on our meals, i asked for a glass of water. Again, no smile or friendly attitude. On top of it, the water took about 25 minutes to arrive at the table. I am a general manager of a hotel and I don't expect 5 star service from Primi- But I at least expect service with a smile. I am so Disgusted. The fact that the water took long is not my issue. I am just so disappointment that the service was so terrible and That we felt so UN-welcomed.