Management at Primi Waterfront

Let me start by saying by saying that Primi is always my first choice for a night out however these recent two visits have left me extremely disappointed in the brand and its choice in management particularly. It seems that ever since Cesco no longer actively works for the brand and Andrew at your Waterfront branch everything has gone downhill! The management is absolutely ********** with the exception of Raymond and Hasan. As someone that worked for the brand for almost 5 years and then became a loyal customer who eats at your restaurants twice a twice I find the service given unacceptable in recent days. On Sunday the manager- Jaco was absolutely rude to myself and my partner who wanted to sit at a couch. He then **** and said it was reserved which it was not as I know how reservations are blocked and then I was told I can either take a cramped 2 seater or leave. Absolutely shocking! Does this man realise he is in the service industry? I then left and told Raymond how put off I was and went to dine elsewhere. I then visited Waterfront again last night with friends and the same rude and arrogant manager- Jaco was also there only this time it wasn't a seating issue but rather food. Everyone's portions of brownies came iced cold to the table, I made Mark (waiter) aware of this and he said he was going to speak to Jaco. Jaco then came over and said that's how it was now served. Really? Cold brownies? He took it away, did absolutely nothing to make it warmer and just brought back the same brownies. I then called him again and said I know very well how the brownies have always been served and he responded with, "I'll take it back and warm it but it will come back burnt, is that fine with you?" Again, I was flabbergasted! How is this man STILL a senior manager at your restaurant which is one of the best in Cape Town? He lacks people s****s and has a serious attitude problem and needs to be spoken to before others end up with experiences like this. At the end of it all I spoke to Hasan who saved the day and was absolutely amazing and made sure our brownies was warm and not burnt! Thank you Hasan and Mark- you two are amazing.