Horrible service

Me and my elderly parents went to Primi Piatti on Sunday the 5th of November. We had to wait approximately 15 minutes as the restaurant was packed.

My dad is almost 80 and need to use a walking stick. Never before at any restaurant was he not offered a chair while waiting for a table. While we were there his walking stick was knocked over by waiters no less than three times. Only once a waiter apologized.

Approximately five minutes after paying we were approached by clients who wanted to sit at our table to have a better view. We were told that one of the waiters said we were on our way out. This made us uncomfortable and we decided to rather leave.

It was dark and very windy outside when we were approached by a waiter who demanded that I return to the restaurant. He said the manager quickly needed to see me. I told my parents to please wait outside for me. It is difficult for my dad to use stairs.

The manager told me the Pick n Pay voucher does not work and that I needed to pay the balance. Every time I go to the Table View branch this happens but I was promised by Sean from Primi that their old system was going to be replaced, so we decided to visit them again. I asked them to give me a letter stating the above. This took them at least 15 minutes. I do not understand why they do pass the buck to Pick n Pay when this happens as it always ONLY happens at Table View.

Your CCTV footage will verify everything.

Primi Table View is a HORRIBLE restaurant and we will NEVER visit there again. Please do not bother with apologies and explanations as we went down that road once before. In future we will rather go to Primi Canal Walk as the service is excellent there.

Shame on you.