Caddette at Canal Walk does the company proud!

<p>Not been to Primi for ages, so with a Pick n Pay SmartShopper in hand the family went to try out the newly relocated Primi at Canal Walk.<br />Asked a staff member to confirm that the voucher would work, and they rep**** that they can only confirm that that once paying the bill.<br />(SmartShopper kiosk failed to print a voucher, but I did receive it via SMS - and still concerned)<br />Had an enjoyable meal, with great service and attention from our waiter Stuart. Sadly when the bill arrived we were informed that the wifi service used to process the SmartShopper voucher was not in-service yet (since the move) and could not process it. Annoyed was not the word...!!! Eventually after too'ing and fro'ing Caddette eventually accepted that it was their responsibility/fault and would honour the value of the voucher by manually deducting the amount from the bill. Thank you.</p>