Bad eat out, bad customer care

What a absolute disappointing 1st time experience I had at this outlet in Waterfront. We were a family celebrating someone's matric results. We ordered some pizza's. We called our waiter about the pizza's that look over baked and burned. The stake knives that were provided even struggled to cut through the crust and pizza. Upon which the waiter brought the manager to our table who listened to the complaint,took the pizza and asked whether we would like the pizza re done. The manager informed us that they will re do the two pizza's. A minute or two later a second manager came to the table asked what was wrong. We informed him of our experience and the manager tried convincing us this is the way Primi does there pizza's. So sitting and waiting for the pizza's to return we got a schock as the waiter was clearing our plates.Upon enquiring when the pizza's are returning the waiter just said there is no pizza's being baked anymore.The waiter just said the manager informed them not to make the pizza's it will be removed from the bill. The frustation and disappointment we had been treated like that waiting for pizza's to return just to be told there is no more pizza, you get your bill and you can pay just for one as the other pizza's was taken off the bill but no one informed us as clients.