Worried and scared Prime loans customer

I am not happy with Prime loans at all. I app**** with them last week friday accepted the debit order mandate, but nothing. I called them more than 20 times now. I sent countless emails to them. At first, for them to send me the madate an agent called Sinazo assisted me. She was efficient after her call got the link for the mandate accepted. Then, I called again and received no response; I would be on call waiting for the call to be picked up. After 3 minutes, the call would drop. On Monday, 02/03/2026, A Brent responded to my email said they are having technical issues. Their website has been down since Friday. The debit order mandate is active. Are they still in business? I am worried. I am actually literally freaking ourt can someone please help, advise please. I am sitting, not sure if I was ****med, approved for a loan, or they are really having an issue. I also went on their live chant sent them screenshots of the legging webiste no response. I find this very unproffessional and it is worrying me at this point. Gosh, I have their live debit order mandate with me that I can not dispute because they do not pick up.