NN
Nicolaas N
1 reviews | Active since Aug 2016
18 Aug 2026, 08:48
Very poor client service
Primeloans are very difficult to get in touch with, they don't answer calls or emails. I would not recommend them to anybody in South Africa
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PrimeLoans's replyOfficial
18 Aug 2026, 09:15Good day Nicolaas ,
Thank you for sharing your feedback.
We sincerely apologise for the frustration you experienced when trying to get in touch with us.
We have reviewed your concerns and can confirm that your enquiry was responded to, and the appropriate contact details were provided to ensure that your request reaches the relevant team for assistance.
We have also sent you another email with the same contact details and information provided previously. In addition, we attempted to contact you telephonically to discuss your concerns, but unfortunately we were unable to reach you.
We kindly ask that you refer to the email sent to you and use the contact details provided so that your enquiry can be addressed by the appropriate team.
We appreciate you bringing your experience to our attention and remain committed to improving our customer service.
Kind regards,
Prime Loans Customer Support
Thank you for sharing your feedback.
We sincerely apologise for the frustration you experienced when trying to get in touch with us.
We have reviewed your concerns and can confirm that your enquiry was responded to, and the appropriate contact details were provided to ensure that your request reaches the relevant team for assistance.
We have also sent you another email with the same contact details and information provided previously. In addition, we attempted to contact you telephonically to discuss your concerns, but unfortunately we were unable to reach you.
We kindly ask that you refer to the email sent to you and use the contact details provided so that your enquiry can be addressed by the appropriate team.
We appreciate you bringing your experience to our attention and remain committed to improving our customer service.
Kind regards,
Prime Loans Customer Support
PrimeLoans's reply18 Aug 2026, 09:15
Official
Good day Nicolaas ,
Thank you for sharing your feedback.
We sincerely apologise for the frustration you experienced when trying to get in touch with us.
We have reviewed your concerns and can confirm that your enquiry was responded to, and the appropriate contact details were provided to ensure that your request reaches the relevant team for assistance.
We have also sent you another email with the same contact details and information provided previously. In addition, we attempted to contact you telephonically to discuss your concerns, but unfortunately we were unable to reach you.
We kindly ask that you refer to the email sent to you and use the contact details provided so that your enquiry can be addressed by the appropriate team.
We appreciate you bringing your experience to our attention and remain committed to improving our customer service.
Kind regards,
Prime Loans Customer Support
Thank you for sharing your feedback.
We sincerely apologise for the frustration you experienced when trying to get in touch with us.
We have reviewed your concerns and can confirm that your enquiry was responded to, and the appropriate contact details were provided to ensure that your request reaches the relevant team for assistance.
We have also sent you another email with the same contact details and information provided previously. In addition, we attempted to contact you telephonically to discuss your concerns, but unfortunately we were unable to reach you.
We kindly ask that you refer to the email sent to you and use the contact details provided so that your enquiry can be addressed by the appropriate team.
We appreciate you bringing your experience to our attention and remain committed to improving our customer service.
Kind regards,
Prime Loans Customer Support