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BM
Bonolo M

1 reviews | Active since Mar 2012

13 Oct 2026, 21:04

Unresponsive identity theft horror

From the 19 of August I have tried to get an issue of identity theft with prime loans and to date I have not gotten any joy. You can't find people from prime loans on the call and they had requested that I get an affidavit of which I did *** and from there on they did nothingā€¦. The lady by the name of Khanya promised to call me each time I requested that on *** but it seems it was just to get themselves off hello Peter! They went to an extended of removing my review right here on hello Peter while my issue is still not resolved! šŸ˜”

0
Replies (5)
PrimeLoans
PrimeLoans's reply14 Oct 2026, 08:30
Official

Hi Bonolo,

We apologize to hear that your experience did not meet your expectations. We'd appreciate the opportunity to look into this further, we tried calling you.

We will be contacting you right away so our team can assist you.

Best regards,

Prime Loans Customer Support

BM
Bonolo M's update14 Oct 2026, 08:41
Reviewer Update
Can I get someoneā€™s number that I can get hold of? I tried calling back and because my number was **********ly used I canā€™t get through what do I do now? I was busy with a lesson
PrimeLoans
PrimeLoans's reply14 Oct 2026, 08:45
Official

Hi Bonolo,

Thank you for reaching out to us.

Please note that calls from numbers that are not registered on our system may not come through successfully. We would be happy to assist you and arrange a call back at a time that is convenient for you.

Kindly confirm a suitable time for us to contact you, or alternatively, send us a private message with your contact details so that we can get in touch with you.

Kind regards,
Prime Loans Customer Support

BM
Bonolo M's update14 Oct 2026, 08:49
Reviewer Update
At 9:00am and my contract details are the ones that you tried call me on
PrimeLoans
PrimeLoans's reply14 Oct 2026, 08:51
Official

Thank you. We will contact you at 09:00.