Unacceptable Lack of Customer Support and Accessibility

Extremely disappointed by the ongoing lack of communication and accessibility from their support team. I’ve been waiting three weeks for a response to my email, and despite multiple follow-ups, there has been no acknowledgment.

The online chat service fails to connect customers to an agent, and the call system prevents anyone from reaching support unless they call from a registered number - a policy that makes it nearly impossible to get help when needed.

For a company of their stature, this level of inaccessibility and disregard for customer service is unacceptable. I strongly urge management to review these systems and take immediate corrective action. Customers deserve better than to be ignored.