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tC
tarryn C

1 reviews | Active since Nov 2025

03 Nov 2025, 10:22

Terrible service

I app**** for a loan on the 30th of October. Everytime I get told to attach my statements and evertime I attached same and send via email. On Saturday the 1st of November I received the same message to state I should attach my statements. I then sent this from my work email to ensure they receive it. To date, I haven't received feedback. It seems like before their shift ends they give feedback but then I get told to attach a statement.

I tried chatting with an agent on their online portal but you wait for ever with no feedback. Absolutely terrible service.

0
Replies (6)
PrimeLoans
PrimeLoans's reply03 Nov 2025, 10:44
Official
 Hi Tarryn, 

We’re trying to reach you regarding your application. Please let us know the best time to contact you. 
Kind Regards

Primeloans
PrimeLoans
PrimeLoans's reply03 Nov 2025, 11:19
Official
Hi Tarryn,

Thanks for taking our call as per the telephonic conversation we will be giving you a call back at 12pm today.

Regards 
tC
tarryn C's update03 Nov 2025, 11:44
Reviewer Update
Please contact me at 1pm today
PrimeLoans
PrimeLoans's reply03 Nov 2025, 11:45
Official
Hi Tarryn,

One of our representitives will give you a call shortly  to discuss your enquiry. 


tC
tarryn C's update03 Nov 2025, 13:59
Reviewer Update
I have been assisted by Senzani and she has been very helpful. he previous loan application has been closed due to a debi check mandate. I have re-app**** and Discovery requested proof of the mandate to verify and approve. I am posting on here because im not going to wait another 3 days for a response
tC
tarryn C's update04 Nov 2025, 11:55
Reviewer Update
I am still waiting for a call back as promised