Support non existent!!

I am due a refund as I paid the loan off early, but my debit order also went off and I want my refund. Needless to say, good luck in getting through to them. Countless emails, not a single response or acknowledgement. Not sure what else to do?? It seems that they don't even respond on HelloPeter. Businesses like this need to be escalated to higher bodies. Going through all other reviews as well, there is seriously a big problem. Never will I use this company again, and I suggest if you are reading this, you shouldn't either. There are other more reputable options like FASTA, or Wonga etc. Save yourself the headaches and frustration.