service

i had a terrible experience with Prime loans. I made a payment towards my personal load and accidentally paid with an incorrect reference number which was for the previous month. I tried numerous times to be in contact with them via emails and contact to no avail. a couple of consultants called me to collect and i kept sending the same POP and said the same story and no one could get the amount allocated. Finaly today after a whole 3 months of struggles I was assisted by Zanele and within 30 min the matter was resolved. for once there is someone who knew what she was doing and i am thankful