Refunds on double debits

Item: PrimeLoans
Rating: 1
Author: Kiara B

I have been waiting for a refund on a double debit for 2 weeks now. I submitted my pdf proof of payments on the 30 September and still have not been reimbursed. I have called the call centre to follow up only to be told the same thing " it takes 3-5 days" well it has be more than 10 days and still nothing!

Helpful (0)

Replies (3)

PrimeLoans's replyOfficial

15 Oct 2026, 13:02

Hi Kiara,

We're sorry to hear that you had this experience.

This isn't the level of service we aim to provide. We'd like to understand what happened and see how we can assist. We will be contacting you right away our team can investigate.

Best regards,

Prime Loans Customer Support

PrimeLoans's reply15 Oct 2026, 13:02

Official

Hi Kiara,

We're sorry to hear that you had this experience.

This isn't the level of service we aim to provide. We'd like to understand what happened and see how we can assist. We will be contacting you right away our team can investigate.

Best regards,

Prime Loans Customer Support

Kiara B's updateReviewer Update

19 Oct 2026, 07:14

They called to ask me why it was double debited as if that’s my fault. I still don’t have my refund. Worst service in terms of customer care, would not recommend

Kiara B's update19 Oct 2026, 07:14

Reviewer Update

They called to ask me why it was double debited as if that’s my fault. I still don’t have my refund. Worst service in terms of customer care, would not recommend

PrimeLoans's replyOfficial

19 Oct 2026, 14:24

Good day Kiara,

We apologise for the delay and any inconvenience caused. We have checked your account and can confirm that your refund has been processed. Kindly check your bank account for confirmation. Thank you for your patience.

Kind regards,
Prime Loans Customer Support

PrimeLoans's reply19 Oct 2026, 14:24

Official

Good day Kiara,

Kind regards,
Prime Loans Customer Support