LO
Lehani O
1 reviews | Active since Jan 2013
30 Sept 2025, 11:54
Refund needed, duplicate repayment
Good day. I settled my account yesterday morning, got an message saying loan repayment is complete and debit order cancelled. Then yesterday evening they deducted the amount again via debit order. I am not getting responses to my emails and the telephone number does not work. I need the duplicate transaction rectified urgently and bank in my account.
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PrimeLoans's replyOfficial
01 Oct 2025, 11:02 Hi Lehani,
We sincerely apologise for the inconvenience caused. We have refunded your account, If you have any further questions please reach out to us via the number registered on your online Primeloans account.
The Primeloans Team
We sincerely apologise for the inconvenience caused. We have refunded your account, If you have any further questions please reach out to us via the number registered on your online Primeloans account.
The Primeloans Team
Best regards,
PrimeLoans's reply01 Oct 2025, 11:02
Official
Hi Lehani,
We sincerely apologise for the inconvenience caused. We have refunded your account, If you have any further questions please reach out to us via the number registered on your online Primeloans account.
The Primeloans Team
We sincerely apologise for the inconvenience caused. We have refunded your account, If you have any further questions please reach out to us via the number registered on your online Primeloans account.
The Primeloans Team
Best regards,