JC
Joanne C
1 reviews | Active since Dec 2024
01 Oct 2025, 10:15
Refund Needed
Refund needed, duplicate repayment Refund needed, duplicate repayment
I repaid my loan on 26th of September via my card I received a message stating that the debit order was cancelled On the 27th of September the debit order went out Now its show 2 payments on my profile but I am unable to get in contact I sent several emails no response The phone number is not working The WhatsApp is not working I need an urgent refund
Helpful (0)
Replies (1)0
Replies (1)
PrimeLoans's replyOfficial
01 Oct 2025, 10:59 Hi Joanne,
We sincerely apologise for the inconvenience caused. Your account has been refunded, and the amount should reflect by 8pm today. One of our customer service operators will also be in touch to explain your account in more detail. If you have any questions, they will gladly assist you further.
Kind regards,
The PrimeLoans Team
We sincerely apologise for the inconvenience caused. Your account has been refunded, and the amount should reflect by 8pm today. One of our customer service operators will also be in touch to explain your account in more detail. If you have any questions, they will gladly assist you further.
Kind regards,
The PrimeLoans Team
PrimeLoans's reply01 Oct 2025, 10:59
Official
Hi Joanne,
We sincerely apologise for the inconvenience caused. Your account has been refunded, and the amount should reflect by 8pm today. One of our customer service operators will also be in touch to explain your account in more detail. If you have any questions, they will gladly assist you further.
Kind regards,
The PrimeLoans Team
We sincerely apologise for the inconvenience caused. Your account has been refunded, and the amount should reflect by 8pm today. One of our customer service operators will also be in touch to explain your account in more detail. If you have any questions, they will gladly assist you further.
Kind regards,
The PrimeLoans Team