ND
Nancy D
1 reviews | Active since Aug 2026
30 Aug 2026, 08:55
Refund
I have paid my once off loan R2040 by Paysharp EFT on the 24 august the next day PrimeLoans debited R2029 , I have been calling and sending emails attached proof of payments and statements to support and accounts requesting for a Refund of R2040 no feedback when I do a follow-up they take me from pillar to post ..I have spoken to Sihle, Jack without any response
Helpful (0)
Replies (16)0
Replies (16)
PrimeLoans's replyOfficial
31 Aug 2026, 09:19Good day Nancy,
We apologise to hear that you’re unhappy with your experience.
We have responded to your emails and requested the required proof of payment so that we can verify the transaction and assist with your query.
We have received the bank statement provided, however, we still require the relevant proof of payment to proceed. Please send this to *** or contact us on ***, and we’ll gladly assist you further.
Best regards,
Prime Loans Customer Support
We apologise to hear that you’re unhappy with your experience.
We have responded to your emails and requested the required proof of payment so that we can verify the transaction and assist with your query.
We have received the bank statement provided, however, we still require the relevant proof of payment to proceed. Please send this to *** or contact us on ***, and we’ll gladly assist you further.
Best regards,
Prime Loans Customer Support
PrimeLoans's reply31 Aug 2026, 09:19
Official
Good day Nancy,
We apologise to hear that you’re unhappy with your experience.
We have responded to your emails and requested the required proof of payment so that we can verify the transaction and assist with your query.
We have received the bank statement provided, however, we still require the relevant proof of payment to proceed. Please send this to *** or contact us on ***, and we’ll gladly assist you further.
Best regards,
Prime Loans Customer Support
We apologise to hear that you’re unhappy with your experience.
We have responded to your emails and requested the required proof of payment so that we can verify the transaction and assist with your query.
We have received the bank statement provided, however, we still require the relevant proof of payment to proceed. Please send this to *** or contact us on ***, and we’ll gladly assist you further.
Best regards,
Prime Loans Customer Support
ND
Nancy D's updateReviewer Update
31 Aug 2026, 09:25A proof of payment was sent both with the Bank statements , Sihle said you have received it and the R2040 is reflecting in your accounts
ND
Nancy D's update31 Aug 2026, 09:25
Reviewer Update
A proof of payment was sent both with the Bank statements , Sihle said you have received it and the R2040 is reflecting in your accounts
ND
Nancy D's updateReviewer Update
31 Aug 2026, 09:48Proof of p yment just sent to Support and Jack
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Nancy D's update31 Aug 2026, 09:48
Reviewer Update
Proof of p yment just sent to Support and Jack
PrimeLoans's replyOfficial
31 Aug 2026, 09:55Hi Nancy,
Thank you for the update. We have noted that you have sent the Proof of Payment to our Support team.
Our team will review it and assist you further once it has been received and verified.
Thank you for your cooperation.
Best regards,
Prime Loans Customer Support
Thank you for the update. We have noted that you have sent the Proof of Payment to our Support team.
Our team will review it and assist you further once it has been received and verified.
Thank you for your cooperation.
Best regards,
Prime Loans Customer Support
PrimeLoans's reply31 Aug 2026, 09:55
Official
Hi Nancy,
Thank you for the update. We have noted that you have sent the Proof of Payment to our Support team.
Our team will review it and assist you further once it has been received and verified.
Thank you for your cooperation.
Best regards,
Prime Loans Customer Support
Thank you for the update. We have noted that you have sent the Proof of Payment to our Support team.
Our team will review it and assist you further once it has been received and verified.
Thank you for your cooperation.
Best regards,
Prime Loans Customer Support
ND
Nancy D's updateReviewer Update
31 Aug 2026, 13:09how long does it takes for your team to verify? i have sent everything needed and a proof of my Bank account , i need the money before tomorrow to pay the rent
ND
Nancy D's update31 Aug 2026, 13:09
Reviewer Update
how long does it takes for your team to verify? i have sent everything needed and a proof of my Bank account , i need the money before tomorrow to pay the rent
PrimeLoans's replyOfficial
31 Aug 2026, 14:18Hi Nancy,
We understand that you’re urgently waiting for the funds and appreciate that you’ve sent through the requested documents.
The Proof of Payment received is a screenshot, which unfortunately cannot be accepted as the required POP. We need the official Proof of Payment from your banking app/online banking to verify and allocate the payment.Your bank statement and screenshot have been forwarded to the relevant team for review. We’ll provide feedback as soon as the payment has been verified and allocated.
We understand the urgency and appreciate your patience.
Best regards,
Prime Loans Customer Support
We understand that you’re urgently waiting for the funds and appreciate that you’ve sent through the requested documents.
The Proof of Payment received is a screenshot, which unfortunately cannot be accepted as the required POP. We need the official Proof of Payment from your banking app/online banking to verify and allocate the payment.Your bank statement and screenshot have been forwarded to the relevant team for review. We’ll provide feedback as soon as the payment has been verified and allocated.
We understand the urgency and appreciate your patience.
Best regards,
Prime Loans Customer Support
PrimeLoans's reply31 Aug 2026, 14:18
Official
Hi Nancy,
We understand that you’re urgently waiting for the funds and appreciate that you’ve sent through the requested documents.
The Proof of Payment received is a screenshot, which unfortunately cannot be accepted as the required POP. We need the official Proof of Payment from your banking app/online banking to verify and allocate the payment.Your bank statement and screenshot have been forwarded to the relevant team for review. We’ll provide feedback as soon as the payment has been verified and allocated.
We understand the urgency and appreciate your patience.
Best regards,
Prime Loans Customer Support
We understand that you’re urgently waiting for the funds and appreciate that you’ve sent through the requested documents.
The Proof of Payment received is a screenshot, which unfortunately cannot be accepted as the required POP. We need the official Proof of Payment from your banking app/online banking to verify and allocate the payment.Your bank statement and screenshot have been forwarded to the relevant team for review. We’ll provide feedback as soon as the payment has been verified and allocated.
We understand the urgency and appreciate your patience.
Best regards,
Prime Loans Customer Support
ND
Nancy D's updateReviewer Update
31 Aug 2026, 15:12THAT IS NOT A SCREENSHOT BUT AN OFFICIAL PROOF OF PAYMENT DOWNLOADED FROM MY BANKING APP TYMEBANK/GOTYMEBANK, AND THE PAYMENT WAS MADE VIA APP AS IM ONE OF YOUR CLIENT THE BANKING DETAILS IS LISTED AS BENEFICIARY IN THE APP, YOU SOUNS REFUSING TO REFUND THE MONEY THAT IS REFLECTING IN YOUR ACCOUNT AND YOU CAN SEE ITS FROM THE VERY SAME ACCOUNT YOU DEBITED THE R2029 , WHY SHOULD I BE TREATED LIKE THIS, I HAVE PROVIDED YOU GUYS WITH EVERYTHING TO PROOVE THAT
ND
Nancy D's update31 Aug 2026, 15:12
Reviewer Update
THAT IS NOT A SCREENSHOT BUT AN OFFICIAL PROOF OF PAYMENT DOWNLOADED FROM MY BANKING APP TYMEBANK/GOTYMEBANK, AND THE PAYMENT WAS MADE VIA APP AS IM ONE OF YOUR CLIENT THE BANKING DETAILS IS LISTED AS BENEFICIARY IN THE APP, YOU SOUNS REFUSING TO REFUND THE MONEY THAT IS REFLECTING IN YOUR ACCOUNT AND YOU CAN SEE ITS FROM THE VERY SAME ACCOUNT YOU DEBITED THE R2029 , WHY SHOULD I BE TREATED LIKE THIS, I HAVE PROVIDED YOU GUYS WITH EVERYTHING TO PROOVE THAT
ND
Nancy D's updateReviewer Update
31 Aug 2026, 15:27THAT POP IS THE OFFICIAL ONE FROM THE BANK, AND YOUR NEDBANK DETAILS IS LISTED IN MY BANKING APP SINCE I HAVE ACCEPTED A DEBICHECK MANDATE WITH PRIMELOANS, THE R2040 IS REFLECTING IN YOUR ACCOUNT SIHLE CONFIRMED THAT LAST WEEK FRIDAY 28, YOU CANT TELL ME THAT I HAVE PAID THE WRONG ACCOUNT, R2040 WAS PAID IN PRIMELOANS BY EFT/PAYSHARP ON THE 24 AUGUST VIA GOTYME BANK IN THE EVENINGS,
ND
Nancy D's update31 Aug 2026, 15:27
Reviewer Update
THAT POP IS THE OFFICIAL ONE FROM THE BANK, AND YOUR NEDBANK DETAILS IS LISTED IN MY BANKING APP SINCE I HAVE ACCEPTED A DEBICHECK MANDATE WITH PRIMELOANS, THE R2040 IS REFLECTING IN YOUR ACCOUNT SIHLE CONFIRMED THAT LAST WEEK FRIDAY 28, YOU CANT TELL ME THAT I HAVE PAID THE WRONG ACCOUNT, R2040 WAS PAID IN PRIMELOANS BY EFT/PAYSHARP ON THE 24 AUGUST VIA GOTYME BANK IN THE EVENINGS,
PrimeLoans's replyOfficial
31 Aug 2026, 15:27Hi Nancy,
We understand your frustration and want to assure you that we are not refusing to assist with your refund.
For manual payments, the payment does not automatically reflect or allocate to your Prime Loans account. We require the valid Proof of Payment from your banking app so that our relevant team can trace and allocate the payment correctly.At present, the only payment reflecting on our system is the scheduled debit order, which is why the debit order was processed.
We have requested the required POP so that we can verify and allocate your manual payment and assist you further. Please send the POP to ***.
Best regards,
Prime Loans Customer Support
We understand your frustration and want to assure you that we are not refusing to assist with your refund.
For manual payments, the payment does not automatically reflect or allocate to your Prime Loans account. We require the valid Proof of Payment from your banking app so that our relevant team can trace and allocate the payment correctly.At present, the only payment reflecting on our system is the scheduled debit order, which is why the debit order was processed.
We have requested the required POP so that we can verify and allocate your manual payment and assist you further. Please send the POP to ***.
Best regards,
Prime Loans Customer Support
PrimeLoans's reply31 Aug 2026, 15:27
Official
Hi Nancy,
We understand your frustration and want to assure you that we are not refusing to assist with your refund.
For manual payments, the payment does not automatically reflect or allocate to your Prime Loans account. We require the valid Proof of Payment from your banking app so that our relevant team can trace and allocate the payment correctly.At present, the only payment reflecting on our system is the scheduled debit order, which is why the debit order was processed.
We have requested the required POP so that we can verify and allocate your manual payment and assist you further. Please send the POP to ***.
Best regards,
Prime Loans Customer Support
We understand your frustration and want to assure you that we are not refusing to assist with your refund.
For manual payments, the payment does not automatically reflect or allocate to your Prime Loans account. We require the valid Proof of Payment from your banking app so that our relevant team can trace and allocate the payment correctly.At present, the only payment reflecting on our system is the scheduled debit order, which is why the debit order was processed.
We have requested the required POP so that we can verify and allocate your manual payment and assist you further. Please send the POP to ***.
Best regards,
Prime Loans Customer Support
ND
Nancy D's updateReviewer Update
31 Aug 2026, 15:38ON MY BANKSTATEMENTS I SENT TO YOU BOTH PAYMENTS ARE REFLECTING , R2029 WAS EBITED ON THE 25 AND R2040 PAID ON THE 24TH, NOW YOU ARE REJECTING THE OFFICIAL POP SAYING IS A SCREENSHOT , THE TYMEBANK ONLINE BANKING IS DEACTIVATED WE DO BANKING VIA APP, THE POP I SENT IT FROM THE APP IS THE OFFICIAL ONE
ND
Nancy D's update31 Aug 2026, 15:38
Reviewer Update
ON MY BANKSTATEMENTS I SENT TO YOU BOTH PAYMENTS ARE REFLECTING , R2029 WAS EBITED ON THE 25 AND R2040 PAID ON THE 24TH, NOW YOU ARE REJECTING THE OFFICIAL POP SAYING IS A SCREENSHOT , THE TYMEBANK ONLINE BANKING IS DEACTIVATED WE DO BANKING VIA APP, THE POP I SENT IT FROM THE APP IS THE OFFICIAL ONE
ND
Nancy D's updateReviewer Update
31 Aug 2026, 16:44I HAVE JUST SENT A PDF ROOF OF PAYMENT TO SUPPORT AN ACCOUNTS
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Nancy D's update31 Aug 2026, 16:44
Reviewer Update
I HAVE JUST SENT A PDF ROOF OF PAYMENT TO SUPPORT AN ACCOUNTS
PrimeLoans's replyOfficial
31 Aug 2026, 16:54 Hi Nancy,
We understand your concerns and would like to assist you further. We have responded to your emails and are awaiting your response so that we can continue assisting you.
Best regards,
Prime Loans Customer Support
We understand your concerns and would like to assist you further. We have responded to your emails and are awaiting your response so that we can continue assisting you.
Best regards,
Prime Loans Customer Support
PrimeLoans's reply31 Aug 2026, 16:54
Official
Hi Nancy,
We understand your concerns and would like to assist you further. We have responded to your emails and are awaiting your response so that we can continue assisting you.
Best regards,
Prime Loans Customer Support
We understand your concerns and would like to assist you further. We have responded to your emails and are awaiting your response so that we can continue assisting you.
Best regards,
Prime Loans Customer Support
ND
Nancy D's updateReviewer Update
01 Sept 2026, 08:42i am very very angry with the Primeloans, its not a financial provider but a **** , ****ming poor black South Africans , Primeloan is refusing to refund my money , i have sent all required documents / bank statements /proof of payments /proof of Bank account. i have paid R2040 on the 24 august for a once off loan of R1500 , on the 25 they debited R2029 ,
i have paid R4069 for a R1500 once of loan .
i have paid R4069 for a R1500 once of loan .
ND
Nancy D's update01 Sept 2026, 08:42
Reviewer Update
i am very very angry with the Primeloans, its not a financial provider but a **** , ****ming poor black South Africans , Primeloan is refusing to refund my money , i have sent all required documents / bank statements /proof of payments /proof of Bank account. i have paid R2040 on the 24 august for a once off loan of R1500 , on the 25 they debited R2029 ,
i have paid R4069 for a R1500 once of loan .
i have paid R4069 for a R1500 once of loan .
PrimeLoans's replyOfficial
01 Sept 2026, 09:39Hi Nancy,
We sincerely apologise for the frustration caused and understand your concern regarding the payments and refund.
We have reviewed the proof of payment provided. The R2,040 payment made on 24 August reflects a Nedbank beneficiary, while Prime Loans’ official account is with FNB. We recommend verifying the beneficiary details with your bank.
Please respond to our team’s email or contact us directly so we can investigate and assist you privately.
Best regards,Prime Loans Customer Support
We sincerely apologise for the frustration caused and understand your concern regarding the payments and refund.
We have reviewed the proof of payment provided. The R2,040 payment made on 24 August reflects a Nedbank beneficiary, while Prime Loans’ official account is with FNB. We recommend verifying the beneficiary details with your bank.
Please respond to our team’s email or contact us directly so we can investigate and assist you privately.
Best regards,Prime Loans Customer Support
PrimeLoans's reply01 Sept 2026, 09:39
Official
Hi Nancy,
We sincerely apologise for the frustration caused and understand your concern regarding the payments and refund.
We have reviewed the proof of payment provided. The R2,040 payment made on 24 August reflects a Nedbank beneficiary, while Prime Loans’ official account is with FNB. We recommend verifying the beneficiary details with your bank.
Please respond to our team’s email or contact us directly so we can investigate and assist you privately.
Best regards,Prime Loans Customer Support
We sincerely apologise for the frustration caused and understand your concern regarding the payments and refund.
We have reviewed the proof of payment provided. The R2,040 payment made on 24 August reflects a Nedbank beneficiary, while Prime Loans’ official account is with FNB. We recommend verifying the beneficiary details with your bank.
Please respond to our team’s email or contact us directly so we can investigate and assist you privately.
Best regards,Prime Loans Customer Support
ND
Nancy D's updateReviewer Update
01 Sept 2026, 16:41HI YOU USING THE NEDBANK ACCOUNTS FOR DEBICHECJK MANDATE , YOU DEBIT MY ACCOUNT WITH YOUR SECRET NEDBANK ACCOUNT, THAT IS WHY YOUR NEDBANK BANK ACCOUNT IS LISTED ON MY BENEFICIARY LIST IN THE APP BECAUSE YOU USED IT FOR DEBICHECK, SIHLE CONFIRMED IT THAT THE R2040 FUNDS IS REFLECTING IN YOUR ACCOUNTS, I WANT A REFUN PLEASE
ND
Nancy D's update01 Sept 2026, 16:41
Reviewer Update
HI YOU USING THE NEDBANK ACCOUNTS FOR DEBICHECJK MANDATE , YOU DEBIT MY ACCOUNT WITH YOUR SECRET NEDBANK ACCOUNT, THAT IS WHY YOUR NEDBANK BANK ACCOUNT IS LISTED ON MY BENEFICIARY LIST IN THE APP BECAUSE YOU USED IT FOR DEBICHECK, SIHLE CONFIRMED IT THAT THE R2040 FUNDS IS REFLECTING IN YOUR ACCOUNTS, I WANT A REFUN PLEASE
PrimeLoans's replyOfficial
10 Sept 2026, 11:24Hi Nancy,
We understand your concern regarding the payment you mentioned.
We would like to investigate this matter further and ensure that the payment is correctly verified. As previously advised, we do not use the Nedbank account you are referring to. However, we are happy to review any proof you have and assist in clarifying the matter.
Best regards,
Prime Loans Customer Support
We understand your concern regarding the payment you mentioned.
We would like to investigate this matter further and ensure that the payment is correctly verified. As previously advised, we do not use the Nedbank account you are referring to. However, we are happy to review any proof you have and assist in clarifying the matter.
Best regards,
Prime Loans Customer Support
PrimeLoans's reply10 Sept 2026, 11:24
Official
Hi Nancy,
We understand your concern regarding the payment you mentioned.
We would like to investigate this matter further and ensure that the payment is correctly verified. As previously advised, we do not use the Nedbank account you are referring to. However, we are happy to review any proof you have and assist in clarifying the matter.
Best regards,
Prime Loans Customer Support
We understand your concern regarding the payment you mentioned.
We would like to investigate this matter further and ensure that the payment is correctly verified. As previously advised, we do not use the Nedbank account you are referring to. However, we are happy to review any proof you have and assist in clarifying the matter.
Best regards,
Prime Loans Customer Support