PrimeLoans – Broken Agreement Link, No Response & Unreachable Support

I am formally raising a concern regarding PrimeLoans (primeloans.co.za) and the way they handle their processes and customer communication. I received a message from PrimeLoans requesting that I sign a payment agreement in order to proceed with a loan. However, the link provided is non-functional and does not allow access to any agreement. I contacted PrimeLoans via email earlier today and have received no response after several hours, despite this being an urgent matter. I also attempted to reach PrimeLoans via their telephone line, but the system only provides automated options with no way to speak to a consultant. In an emergency situation where assistance is required, this lack of access to a human representative is completely unacceptable. I require direct assistance from a consultant to resolve this matter immediately. The current lack of support, combined with a non-working link, raises serious concerns regarding the reliability, transparency, and overall process of PrimeLoans. For clarity, I will not proceed with any agreement, payment, or submission of personal information until the following is provided by PrimeLoans: A verified and secure working link to the agreement Direct access to a consultant who can assist me Official and functional contact details Confirmation of their legitimacy and registration within South Africa Such inconvenience, especially in an urgent situation, is not acceptable. If this matter is not addressed promptly, I will escalate it through the appropriate consumer protection and regulatory channels. I expect a prompt and professional response from PrimeLoans.