LD
Leonie D
1 reviews | Active since Jun 2022
12 Mar 2026, 10:07
Primeloans
I have been using the service since October. When I app**** in January, my application was declined. I app**** for R500 on February 28, and soon after, I began receiving emails and SMS messages stating that my account has been handed over to Landau. They called me, and I informed them that I do not have any outstanding balance of R2203, except for the R500 loan that is due on March 27 this month. I have been trying to call Primeloans but cannot get through, and my emails go unanswered. Even the chatbot has not responded. I am feeling very frustrated and disappointed.
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Replies (3)
PrimeLoans's replyOfficial
12 Mar 2026, 10:27Dear Anitta Makhonkxa, we attempted to contact you but were unsuccessful. Kindly return our call at your earliest convenience on ***. Thank you.
PrimeLoans's reply12 Mar 2026, 10:27
Official
Dear Anitta Makhonkxa, we attempted to contact you but were unsuccessful. Kindly return our call at your earliest convenience on ***. Thank you.
LD
Leonie D's updateReviewer Update
12 Mar 2026, 10:38We only get attention when someone comes to complain. Even now, I've been calling with no response.
LD
Leonie D's update12 Mar 2026, 10:38
Reviewer Update
We only get attention when someone comes to complain. Even now, I've been calling with no response.
LD
Leonie D's updateReviewer Update
12 Mar 2026, 13:09Service is very poor from the agents ,going offline and ending chats with no solution Sihle ,Robyn ,Shanai,the worst one Robyn says my accounts is not been handed over but screen short is the with pdf of the paid up loan ,and how did Landau get that information if not shared with the correct details and Primeloans reference of my paid up loan
LD
Leonie D's update12 Mar 2026, 13:09
Reviewer Update
Service is very poor from the agents ,going offline and ending chats with no solution Sihle ,Robyn ,Shanai,the worst one Robyn says my accounts is not been handed over but screen short is the with pdf of the paid up loan ,and how did Landau get that information if not shared with the correct details and Primeloans reference of my paid up loan