PRIME LOANS - NO SUPPORT HELP / SCKETCHY PRACTICES

App**** for a loan with Prime Loans. Answered my initial call when processing the application. But ever since they said it is approved, every time I dial the number, the automatic answer service speaks but the call cuts as soon as it advises that I will be connected to the next available consultant.

No loan agreement was sent to me, confirming the approved amount. Debicheck was sent through to my bank account. They advised that the money would be paid into my account within 15 minutes of the debicheck approval. It's been more than an hour and no payment received yet.

Spoke to a Megan when I called regarding sending through my bank statements on email. She rep**** to me on email about that call at 10:13am. Have sent her 3 mails since at 10:45, 10:55 and 11:42 with no response yet.

Unable to contact them at all, not on the number provided, no responses from the support mail address or the email Megan rep**** from.

I also received a call from them regarding whether I would be continuing with my application today, only to discover it was an automated call and my answers or queries weren't being resolved as she (Nicole) kept saying she didn't get that.

Furthermore, when I go to the website, there is no loan history, there is an error message on the loan page which says operation failed and it is stuck there.

I was a fool to accept the debicheck request and will have to try to get that stopped before they start debiting me for no reason when they haven't paid out a loan or sent through any loan agreement.

This company seems rather fishy: 1. Tried calling them from a landline, and it said to only call from the registered number. Why would that be a requirement? 2. Once loan is approved, call keeps cutting off and cannot contact them. 3. No response to the emails sent through. 4. Automated response call with no real assistance.

Please be wary when using this company as they seem to be a ****/*****.