Do not use them - ****mers

I app**** for a loan yesterday, got a debicheck to approve however I still have not received any money in my account. Also the funny thing is they want to debit my account on the 21st ? Who gets paid on the 21st when I initially requested the loan to be debited on my salary day. I don’t understand this and I feel like this company is a **** why should I have to pay an extra amount to further my repayment day it does not make sense. All in receiving is sms saying that you will debit my account on Friday 21 November but I have not received the loan that I have been approved for. I sent them an email to request the debit mandate date to be changed but no feedback it’s hard to reach out to their customer service that time there is an enquiry made on my credit profile.