Complete lack of communication - stuck on "Approval Pending" for days

I see there's many other similar complaints, and of course Prime Loans don't respond on any of them. Why would they? They didn't reply on the 10 or so emails I sent... They don't respond on their live chats, they don't have an option to speak to someone from the phone call options.

I also app**** on the 27th February for a loan, which apparently was approved immediately, and they said must confirm debi check at Capitec, which I did immediately after.

The Debi check was approved and does show on my app as approved.

BUT, since last week Thursday when I log into my Prime account, it shows Debi check approval pending, and keep looping the whole time since Thursday up until today.

They keep bombing me with sms and e-mail daily telling me to approve the Debi check (which was already done and confirmed on Thursday).

Bit there's no way to communicate my problem described here.

I once got a phonecall and thought it was a person, bit when I started explaining my problem I realised I am speaking tona programmed AI robot, not giving me an option to speak to someone amd jut dropping the call.

I must have sent 10 e-mails, attempted about as much phone calls, completely finishing my cellphone air time, then I attempted to phone on a landline, but they just say I have to phone from the phone number I registered with. Which I can't because my attempts deleted my air time.

When you call them, they give you 4 or 5 different options, none of which is to speak to an operator.

So there's absolutely no way to communicate with these people and with an approved Debi check without any funds paid to me, I expect them to debit at the end of the month.

There's also no way to cancel the loan, as whenever you log in it shows a looping pending image, of which I sent them several screenshots with my e-mails to a totally unresponsive email address.

These people made very sure you can't contact them.

I see they don't respond here at all so I just posted this complaint as a warning to prospective customers of the pathetic service. Beware: once you got some problems you can't speak to anyone amd your emails will conveniently be totally ignored.

Horrible horrible inexistent customer service and communication.

I never thought I'd said it, but they even worse than MTN and Cell C.

I suggest also to put a review on Trust Pilot and all social media.