1 reviews | Active since Aug 2025
Ayanda Saves The Day!!!!
After a very eventful morning, i decided to try Prime Loans again and was Assisted by Ayanda who was very professional, patient and helpful. We were on the phone for over 20 minutes trying to figure out what the problem was with my debi check mandate. She seemed very keen on assisting me and making sure i am sorted and that makes me happy and confident about the service provider now.
she advised that i contact my bank which i did, and sure enough the bank was able to tell me what the issue is. i am currently awaiting for a call from Ayanda so we may process the loan as per the banks advise and see.
Please Please call me so we may proceed and thank you for your excellent customer service skills i hope your management knows they have some one who adds value and appreciate you for that
It is very disappointing and frustrating because i spent the whole day yesterday on the phone back and forth with prime loans and my bank. at on point i had the bank on another line and their agent on the line only to find that the issue is not with my bank as they have been telling me but rather with their system.
after spending the whole day trying to fix what wasnt an issue on my side nor Discover bank one would expect that a an organization who cares about customers and servicing them would consider the alternatte solution provided by the bank however i was told i can not be assisted and the only option is to cancel the application.
I urge prime loans to look at the way they treat their customers, yes we need the money but its not like you are giving us for free, we pay interest on it and in that sense they make money too. They treat you like they are doing you a favor which is not ok.
i am very disappointed
It is very disappointing and frustrating because i spent the whole day yesterday on the phone back and forth with prime loans and my bank. at on point i had the bank on another line and their agent on the line only to find that the issue is not with my bank as they have been telling me but rather with their system.
after spending the whole day trying to fix what wasnt an issue on my side nor Discover bank one would expect that a an organization who cares about customers and servicing them would consider the alternatte solution provided by the bank however i was told i can not be assisted and the only option is to cancel the application.
I urge prime loans to look at the way they treat their customers, yes we need the money but its not like you are giving us for free, we pay interest on it and in that sense they make money too. They treat you like they are doing you a favor which is not ok.
i am very disappointed