Approved loan not received — payout reversed without communication

Approved loan not received — payout reversed without communication: I app**** for a loan with Prime Loans, which was approved, and the funds were to be paid out through Amplifier via FNB eWallet. Despite the approval, I never received the funds.

I later discovered that the payout was reversed, but no explanation was provided and I received no communication from your side regarding this. Since then, I have tried contacting your team via calls and WhatsApp, but have received no response.

This is extremely disappointing, as I had an approved loan, yet the payout failed due to an internal issue beyond my control. I would appreciate your urgent assistance in clarifying:

What exactly happened to the approved payout.

Proof that the funds were reversed and not released.

Whether my loan approval can be reinstated or honored as initially approved.

Please provide a written response within today, as I would like to resolve this matter directly before escalating further.