Prime video
Unclaimed Business
|1.9|9 Reviews (last 12 months)|This business does not respond to reviews
Prime video
Unclaimed Business
|1.9
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tshireletso S
1 reviews | Active since Jul 2026
27 Jul 2026, 17:14
Poor service
Prime has deducted their subscription 3 days ago yet my Videos are still locked,and can't reach them.
Helpful (0)
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Tshireletso S
1 reviews | Active since Jul 2026
27 Jul 2026, 17:14
Poor service
Prime has deducted their subscription 3 days ago yet my Videos are still locked,and can't reach them.
0
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Lizbe V
1 reviews | Active since Aug 2017
2 May 2026, 18:38
Unauthorised deduction from bank accounts
Cancelled my membership with Prime Video on 30 March 2026. Received confirmation on 5 April 2025 of cancellation from Prime Video. On 28 April 2026 an amount of R79 was deducted without authorisation. No means to contact them since no contact details are provided on their website or emails. They just refer you back to your account which I deleted after cancelling my membership. They are *****ing money from clients and you as client have no means of getting it back. Please take notice of this when signing on.
Helpful (0)
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Lizbe V
1 reviews | Active since Aug 2017
2 May 2026, 18:38
Unauthorised deduction from bank accounts
Cancelled my membership with Prime Video on 30 March 2026. Received confirmation on 5 April 2025 of cancellation from Prime Video. On 28 April 2026 an amount of R79 was deducted without authorisation. No means to contact them since no contact details are provided on their website or emails. They just refer you back to your account which I deleted after cancelling my membership. They are *****ing money from clients and you as client have no means of getting it back. Please take notice of this when signing on.
0
Replies (0)MM
Maletsatsi M
1 reviews | Active since Oct 2015
24 Mar 2026, 20:07
can't cancel prime video subscription
Been trying to cancel my subscription for months now ... I am paying via telkom account and both Telkom and Prime have no option to cancel the prime account. At this point I'm thinking of just canceling telkom to make things easy.
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Maletsatsi M
1 reviews | Active since Oct 2015
24 Mar 2026, 20:07
can't cancel prime video subscription
Been trying to cancel my subscription for months now ... I am paying via telkom account and both Telkom and Prime have no option to cancel the prime account. At this point I'm thinking of just canceling telkom to make things easy.
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Replies (0)MS
Mervin S
1 reviews | Active since Jan 2012
11 Mar 2026, 23:52
Formal Complaint – Telkom Prime Video Promotion Not Activated Dear Telkom Customer Care and
Dear Telkom Customer Care and Amazon Prime Video Support, I am writing to lodge a formal complaint regarding the 3-month Amazon Prime Video promotion that was advertised as part of my Telkom 5G Internet 40 Mbps contract. When my contract was activated, Telkom sent me an email informing me that I qualify for three months of Prime Video and that I should look out for a second email to activate the promotion. However, I never received the activation email or any activation link. I have contacted Telkom and Prime Video support multiple times (more than four occasions), and each company has referred me back to the other, stating that the issue is not their responsibility. This has left the matter unresolved. Since this promotion formed part of the Telkom contract offering, I request that the issue be resolved as soon as possible by either: Sending the correct activation link for the Prime Video promotion, or Manually activating the three-month Prime Video benefit on my account. If this matter is not resolved promptly, I will have no choice but to escalate the complaint to the Independent Communications Authority of South Africa (ICASA) as well as the Consumer Protection authorities. Please confirm receipt of this complaint and provide a solution within a reasonable timeframe. Kind regards, Mervin Skeef
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Mervin S
1 reviews | Active since Jan 2012
11 Mar 2026, 23:52
Formal Complaint – Telkom Prime Video Promotion Not Activated Dear Telkom Customer Care and
Dear Telkom Customer Care and Amazon Prime Video Support, I am writing to lodge a formal complaint regarding the 3-month Amazon Prime Video promotion that was advertised as part of my Telkom 5G Internet 40 Mbps contract. When my contract was activated, Telkom sent me an email informing me that I qualify for three months of Prime Video and that I should look out for a second email to activate the promotion. However, I never received the activation email or any activation link. I have contacted Telkom and Prime Video support multiple times (more than four occasions), and each company has referred me back to the other, stating that the issue is not their responsibility. This has left the matter unresolved. Since this promotion formed part of the Telkom contract offering, I request that the issue be resolved as soon as possible by either: Sending the correct activation link for the Prime Video promotion, or Manually activating the three-month Prime Video benefit on my account. If this matter is not resolved promptly, I will have no choice but to escalate the complaint to the Independent Communications Authority of South Africa (ICASA) as well as the Consumer Protection authorities. Please confirm receipt of this complaint and provide a solution within a reasonable timeframe. Kind regards, Mervin Skeef
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Pieter G
1 reviews | Active since Jan 2026
12 Jan 2026, 15:45
MANAGEMENT OF PRIME VIDEO - TELKOM GIVE YOUR COMPANY A BAD NAME.
Dear Management of Prime Video, I believe you have an excellent product with reference to your adverti*****ts. Please follow up on reviews of TELKOM Prime Video. At the moment customers are complaining that they must pay for a service that is not provided to them. I will suggest that Prime Video must withdraw from TELKOM. TELKOM gives Prime Video a very bad name !
Helpful (0)
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Pieter G
1 reviews | Active since Jan 2026
12 Jan 2026, 15:45
MANAGEMENT OF PRIME VIDEO - TELKOM GIVE YOUR COMPANY A BAD NAME.
Dear Management of Prime Video, I believe you have an excellent product with reference to your adverti*****ts. Please follow up on reviews of TELKOM Prime Video. At the moment customers are complaining that they must pay for a service that is not provided to them. I will suggest that Prime Video must withdraw from TELKOM. TELKOM gives Prime Video a very bad name !
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Replies (0)