Dissatisfaction with Insurance Provider's After-Hours Service

Yesterday, I encountered a situation in Centurion where I required assistance from my insurance provider. I contacted them at approximately 4pm and spoke with Karabo, Nonhlanhla, and Monene until 9pm. During this time, they advised that they were unable to verify my insurance coverage outside of standard office hours. As a result, I was stranded on the side of the road for over 5 hours. They indicated that if they were to tow the vehicle, I would be liable for storage costs and mileage charges. I find it problematic that the insurance coverage I pay for does not provide adequate support after hours, particularly considering my safety while stranded alone in the dark. I am extremely dissatisfied with this insurance provider's service and do not intend to continue with them. I would not recommend this insurance to anyone. Even the so-called supervisor didn't know what to do. Useless company and *********** staff.