Prime Motor
Unclaimed Business
|4.4|25 Reviews (last 12 months)|This business does not respond to reviews
Prime Motor
Unclaimed Business
|4.4
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Prime Motor (Prime Meridian Direct) is widely praised for friendly, patient call centre consultants who explain cover clearly, process policy amendments and debit order changes quickly, and offer affordable premiums on both third party and comprehensive vehicle cover. Named agents such as Onele, Thato and Okuhle earn personal thanks, and home language service is appreciated. The main dissatisfaction centres on claims: a minority of policyholders report accident and recovery claims being declined or delayed, with unanswered calls and repeated automated email responses.
Performance(last 12 months):
Trustindex Rating
5.5NPS Score
0Likely
TrustIndex
5.5
NPS Score
0
Recommended: Likely
Review Distribution
4.4|25 Reviews
Oct '25 - Sep '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
R
PV
Phoébe Vaughan
1 reviews | Active since May 2022
7 Jul 2026, 19:05
Service rendered with PMD Prime Meridian Direct
If & when I need car insurance, my 1st thought would be PMD Prime Meridian Direct. Thusfar I have'nt had any disappointments from them.
Helpful (0)
|Replies (0)PV
Phoébe Vaughan
1 reviews | Active since May 2022
7 Jul 2026, 19:05
Service rendered with PMD Prime Meridian Direct
If & when I need car insurance, my 1st thought would be PMD Prime Meridian Direct. Thusfar I have'nt had any disappointments from them.
0
Replies (0)RM
RETSHIDISITSOE M
1 reviews | Active since Jul 2026
2 Jul 2026, 20:10
I am not happy with ...
I am not happy with the service i have been paying the premiums now l have been involved in an accident they don't want to pay
Helpful (0)
|Replies (0)RM
RETSHIDISITSOE M
1 reviews | Active since Jul 2026
2 Jul 2026, 20:10
I am not happy with ...
I am not happy with the service i have been paying the premiums now l have been involved in an accident they don't want to pay
0
Replies (0)SJ
NS
Spvdw
Stephan paul van der walt
1 reviews | Active since Oct 2024
13 May 2026, 11:33
Prime SA insurance
Prime SA insurance. I have been with prime insurance for three years. And lm very happy with their customers services. Always friendly and helpful when Thay awser the telephone. you don't wait to long. Well done. Prime Sa
Helpful (0)
|Replies (0)Spvdw
Stephan paul van der walt
1 reviews | Active since Oct 2024
13 May 2026, 11:33
Prime SA insurance
Prime SA insurance. I have been with prime insurance for three years. And lm very happy with their customers services. Always friendly and helpful when Thay awser the telephone. you don't wait to long. Well done. Prime Sa
0
Replies (0)AM