NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Prime Medical Casualty Group
How is Prime Medical Casualty Group rated on Hellopeter?
Hellopeter has tracked Prime Medical Casualty Group across 6 reviews. Prime Medical Casualty Group hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Prime Medical Casualty Group? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
N17 prime medical casualty group
That 1 star is only because that’s the lowest. N17 Hospital Prime Medical Casualty group is the worst, first they billed me on consultation I didn’t do. Second, the double bill me for admin fee. I have called numerous times and sent emails to have this rectified but it’s still the same. Next thing, they threaten to handover my account, one that they have not sorted out by the way. And Dineo is very rude, even hangs up the phone on me when I point out that the statement she sent and the statement she is looking at on her side is not the same. She speaks over me and then hangs up.
1 reviews | Active since Aug 2026
N17 prime medical casualty group
That 1 star is only because that’s the lowest. N17 Hospital Prime Medical Casualty group is the worst, first they billed me on consultation I didn’t do. Second, the double bill me for admin fee. I have called numerous times and sent emails to have this rectified but it’s still the same. Next thing, they threaten to handover my account, one that they have not sorted out by the way. And Dineo is very rude, even hangs up the phone on me when I point out that the statement she sent and the statement she is looking at on her side is not the same. She speaks over me and then hangs up.
1 reviews | Active since May 2016
Pathetic service and *********** doctor at Pretoria East Hospital Emergency Unit
This serves as a serious complaint regarding the conduct and standard of care in the Emergency Unit. My husband was assessed by another doctor on Friday for a spider bite and placed on antibiotics, with clear instructions to return should there be no improvement. By Sunday, despite the bite having been opened and drained, the condition had deteriorated, with visible discolouration, and my husband began feeling cold in 32°C heat. He was also experiencing pain when walking on the affected leg. Upon presenting to the Emergency Unit, Dr Siluma laughed off the symptoms, failed to properly assess the deterioration, and made a snarky, dismissive remark asking whether my husband wanted to “stay at home for a spider bite.” No consideration was given to the nature of my husband’s work or the functional impact of his condition. When I raised my concerns to Dr Siluma and asked him to explain to me why he feel it looks fine while another medical professional raised his concerns on Friday, he walked past me and said he’s ending this conversation. This behaviour was unprofessional, dismissive, and clinically irresponsible. We will be escalating this matter formally, as the treatment received falls well below the standard expected of an emergency department. This experience raises serious concerns about patient safety and the declining standard of care at this facility as it is not our first bad experience!
1 reviews | Active since May 2016
Pathetic service and *********** doctor at Pretoria East Hospital Emergency Unit
This serves as a serious complaint regarding the conduct and standard of care in the Emergency Unit. My husband was assessed by another doctor on Friday for a spider bite and placed on antibiotics, with clear instructions to return should there be no improvement. By Sunday, despite the bite having been opened and drained, the condition had deteriorated, with visible discolouration, and my husband began feeling cold in 32°C heat. He was also experiencing pain when walking on the affected leg. Upon presenting to the Emergency Unit, Dr Siluma laughed off the symptoms, failed to properly assess the deterioration, and made a snarky, dismissive remark asking whether my husband wanted to “stay at home for a spider bite.” No consideration was given to the nature of my husband’s work or the functional impact of his condition. When I raised my concerns to Dr Siluma and asked him to explain to me why he feel it looks fine while another medical professional raised his concerns on Friday, he walked past me and said he’s ending this conversation. This behaviour was unprofessional, dismissive, and clinically irresponsible. We will be escalating this matter formally, as the treatment received falls well below the standard expected of an emergency department. This experience raises serious concerns about patient safety and the declining standard of care at this facility as it is not our first bad experience!
1 reviews | Active since Apr 2015
*******ion Abounds at Netcare Pretoria East’s Emergency Room
The Prime Medical Group at Pretoria East Hospital are *******. They added treatments to my medical aid claims which I did not receive. They *****ulently claimed from my medical aid, which is out of the scope of my medical aid cover, and any attempt to rectify this is ignored by Tswelopele Kgasi, the collections administrator in their Collections department. I have been struggling for months to rectify this so that I can pay my outstanding account. If you have the option to go to another emergency room, please do so. I hope they go out of business because of their *******ion and *****ulent practices.
1 reviews | Active since Apr 2015
*******ion Abounds at Netcare Pretoria East’s Emergency Room
The Prime Medical Group at Pretoria East Hospital are *******. They added treatments to my medical aid claims which I did not receive. They *****ulently claimed from my medical aid, which is out of the scope of my medical aid cover, and any attempt to rectify this is ignored by Tswelopele Kgasi, the collections administrator in their Collections department. I have been struggling for months to rectify this so that I can pay my outstanding account. If you have the option to go to another emergency room, please do so. I hope they go out of business because of their *******ion and *****ulent practices.