No value for money. Worst medical aid/ insurance. N

I'm extremely disappointed in the service that I've received from Myhealth primecure medical insurance.

On Wednesday evening I fell ill and couldn't even phone the medical aid to get authorization for the doctor. As the medical aid call center closes at 5pm. As a result I had to pay by the GP for consultation and for an ECG test. The receptionist at the doctor advised that I can claim back the funds from the medical aid. I then called the next day and was advised that I will need to send some documents to validate the claim. I sent all details and documents, I also called in twice. Today I received a notice saying that the claim was rejected due to not having authorisation for the consultation. I specifically said in the email and the phone call that I was unable to get authorisation due to the call center being closed at the time I fell ill. Im at the point where I just want to cancel. I would like to cancel ASAP. This is not the first instance I have with the medical aid. No value for money. Worst medical insurance. They have no empathy for their clients.