Total absence of care, put my life in danger and then threatened legal action against me

I had the MOST awful experience with Pretoria Eye Institute. After having a good consultation with Dr Weitz for laser eye surgery he then recommended that I have the eye refraction test (dilate my pupils). He gave me no warning of the side effects of this process. I was left to drive home with about 12% vision after waiting for an hour in the hopes of further recovery. The office were extremely uninterested in my situation and showed me no duty of care. I put my life at risk having to drive home without a doubt. My eye sight continued in this manner for 36 hours in which I was genuinely afraid I may be going blind. I could not read anything at all.

Considering the utter absence of duty of care I decided not to go ahead with the laser treatment. When I settled my account for the initial meeting it turned out they charged me an addition R455.10 for the pupil dilation which firstly was not at all agreed before hand had an additional charge and secondly I was not warned of the side effects of the said test which I would NOT have then had if I had been fully informed. I went to an optimistic to have my eyes checked and they said I must have been given an over dose of the eye drop to have such significantly dilated pupils 5 days later.

I settled the amount of my account on the agreed figure and said that it was not appropriate for them to bill me the additional and explained to them the full side effects I experienced. I received again zero duty of care. I further said that if they did want me to pay the latter amount that I expected to hear from Dr Weitz in person. I did not hear from him. I have continued to receive emails threatening to take legal action against me for not paying for the pupil dilation I did not agree to and if had been fully informed would not have undergone at that stage considering I had to drive home on almost no vision. They essentially put my life at risk.

I would NOT recommend them at all. All they wanted is my money. They showed zero duty of care. In response to all my emails the only thing they said was that I did not qualify for a discount.

I am so unhappy with my experience and follow up customer care I would give them 0 stars if I could.