Based on recent customer reviews, Pretor Group is drawing consistent criticism from sectional title owners and tenants across schemes such as Goldenfields, The Bolton, Galloway, Michelle Flats and Scarlet Park. Reviewers describe unanswered emails, complaints lodged without feedback, and levy statements lacking itemised breakdowns for items like Metro Fibre. Recurring maintenance failures dominate, including parapet and geyser leaks, cracked walls, water outages and unsupervised contractors. Several owners also raise governance concerns around AGM voting, caretaker conduct, remote management and alleged unequal treatment of residents.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Pretor Group
What do customers say about Pretor Group?
Based on recent customer reviews, Pretor Group is drawing consistent criticism from sectional title owners and tenants across schemes such as Goldenfields, The Bolton, Galloway, Michelle Flats and Scarlet Park. Reviewers describe unanswered emails, complaints lodged without feedback, and levy statements lacking itemised breakdowns for items like Metro Fibre. Recurring maintenance failures dominate, including parapet and geyser leaks, cracked walls, water outages and unsupervised contractors. Several owners also raise governance concerns around AGM voting, caretaker conduct, remote management and alleged unequal treatment of residents.
Is Pretor Group trustworthy?
Pretor Group has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Pretor Group across 258 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2023
Favouritism ans unfair treatment
I am very disappointed by the lack of feedback and support regarding the complaint I lodged with Pretor Group as an owner in Michelle Flats To date, I have received no update despite providing all requested details. But there was a white woman who put a complain about me and it was attended to within a day! I am highly disappointed in them!!!
1 reviews | Active since Feb 2023
Favouritism ans unfair treatment
I am very disappointed by the lack of feedback and support regarding the complaint I lodged with Pretor Group as an owner in Michelle Flats To date, I have received no update despite providing all requested details. But there was a white woman who put a complain about me and it was attended to within a day! I am highly disappointed in them!!!
1 reviews | Active since Feb 2011
Urgent Follow-Up: Outstanding Geyser Service and Pa****t Repairs
Dear Pretor @ EMA I refer to my previous correspondence and note that, to date, I have not received any response regarding the scheduled geyser service. As per your previous email indicating that the service would take place on 30 July 2026, my partner remained available at the property as requested, as you had advised that the owners should preferably be present. We notified your office well in advance of our availability, yet no contractor arrived, nor did anyone contact us to arrange a suitable appointment. The geyser is situated adjacent to my main entrance, and it is evident that no contractors attended the property. In addition, I request that the contractor affix a service sticker to the geyser upon completion of the service, similar to those placed on serviced fire extinguishers, as confirmation that the required maintenance has been carried out. I further request that the contractors be properly supervised while undertaking the outstanding pa****t repairs. You will note that the torch-on waterproofing on the pa****t above the bathroom window same parapat above main bedroom s lifting and bubbling and requires urgent rectification to prevent further water ingress and consequential damage. As previously advised, our view of this area is restricted. Despite this, your office requested photographic evidence, even though we are unable to verify the repairs ourselves from our position. It is therefore essential that the repairs are properly inspected and supervised to ensure that all defects are fully addressed. I remain particularly concerned that I may experience a recurrence of the issues encountered following the previous pa****t repairs few months ago which is agsin unsupervised. I was advised that the torch-on waterproofing had been completed; however, it is now bubbling. Furthermore, the contractor appointed to carry out the internal painting identified bubbling on the exterior of the pa****t, together with areas where water continues to seep through. These defects remain unresolved. Your appointed contractor also advised that they could not guarantee the internal repairs because of the poor workmanship and lack of supervision during the external waterproofing works. Despite my providing the requested evidence and corresponding with your office on several occasions, these matters have still not been resolved. Any further delay will inevitably result in additional consequential damage to my property and unnecessary duplicate repair costs. I wish to emphasise that my levies are paid to the Body Corporate timeously including the geysor service costs , and I therefore expect that the maintenance obligations for the property are attended to with the same level of diligence and urgency. I would appreciate your urgent written confirmation of the following: The confirmed date and time for the outstanding geyser service. Confirmation that a service sticker will be affixed to the geyser upon completion of the service. The date on which the outstanding pa****t repairs will be undertaken. Confirmation that the contractors will be properly supervised and that the completed works will be inspected to ensure that the defects have been fully rectified and to avoid unnecessary duplicate costs. Given the length of time these matters have remained unresolved and the risk of further damage to my property, I request your response as a matter of urgency. I look forward to receiving your prompt confirmation. Kind regards, Very Concerned Owner
1 reviews | Active since Feb 2011
Urgent Follow-Up: Outstanding Geyser Service and Pa****t Repairs
Dear Pretor @ EMA I refer to my previous correspondence and note that, to date, I have not received any response regarding the scheduled geyser service. As per your previous email indicating that the service would take place on 30 July 2026, my partner remained available at the property as requested, as you had advised that the owners should preferably be present. We notified your office well in advance of our availability, yet no contractor arrived, nor did anyone contact us to arrange a suitable appointment. The geyser is situated adjacent to my main entrance, and it is evident that no contractors attended the property. In addition, I request that the contractor affix a service sticker to the geyser upon completion of the service, similar to those placed on serviced fire extinguishers, as confirmation that the required maintenance has been carried out. I further request that the contractors be properly supervised while undertaking the outstanding pa****t repairs. You will note that the torch-on waterproofing on the pa****t above the bathroom window same parapat above main bedroom s lifting and bubbling and requires urgent rectification to prevent further water ingress and consequential damage. As previously advised, our view of this area is restricted. Despite this, your office requested photographic evidence, even though we are unable to verify the repairs ourselves from our position. It is therefore essential that the repairs are properly inspected and supervised to ensure that all defects are fully addressed. I remain particularly concerned that I may experience a recurrence of the issues encountered following the previous pa****t repairs few months ago which is agsin unsupervised. I was advised that the torch-on waterproofing had been completed; however, it is now bubbling. Furthermore, the contractor appointed to carry out the internal painting identified bubbling on the exterior of the pa****t, together with areas where water continues to seep through. These defects remain unresolved. Your appointed contractor also advised that they could not guarantee the internal repairs because of the poor workmanship and lack of supervision during the external waterproofing works. Despite my providing the requested evidence and corresponding with your office on several occasions, these matters have still not been resolved. Any further delay will inevitably result in additional consequential damage to my property and unnecessary duplicate repair costs. I wish to emphasise that my levies are paid to the Body Corporate timeously including the geysor service costs , and I therefore expect that the maintenance obligations for the property are attended to with the same level of diligence and urgency. I would appreciate your urgent written confirmation of the following: The confirmed date and time for the outstanding geyser service. Confirmation that a service sticker will be affixed to the geyser upon completion of the service. The date on which the outstanding pa****t repairs will be undertaken. Confirmation that the contractors will be properly supervised and that the completed works will be inspected to ensure that the defects have been fully rectified and to avoid unnecessary duplicate costs. Given the length of time these matters have remained unresolved and the risk of further damage to my property, I request your response as a matter of urgency. I look forward to receiving your prompt confirmation. Kind regards, Very Concerned Owner
1 reviews | Active since Feb 2011
Request for Transparency and Itemised Expenses Re: Levy Invoice for Peach Orchard - May 2026 (BPEA00054B)Request for Itemization of Metro Fibre Expense
Dear Ilonka, Good day. I would like to reiterate my request for a clear and fully itemised breakdown of all expenses. Transparency in this matter is essential for accurate accounting and tax compliance. I was not aware, based on discussions at the AGM, that expenses would be incorporated into the levy without detailed disclosure, as you have indicated. Furthermore, I had no understanding that such hidden or undisclosed expenses would affect the fundamental accounting principle of transparency. The inclusion of these amounts within levies, as you mentioned was proposed by the body corporate, may place owners in a position of non-compliance with tax requirements. I would appreciate your clarification on this point. It also appears that this approach was introduced by the Pretor executive managing agent without prior notice, whereas historically, under the trustees, expenses were consistently provided separately and fully itemised. Clarity on the reason for this change in practice would be appreciated. Additionally, the lack of response to both my previous requests and the owners’ attempts to contact you has raised concern. Open and timely communication would help address these issues and maintain trust. I would appreciate your prompt attention to this matter and a comprehensive response. Kind regards, Very concerned owners
1 reviews | Active since Feb 2011
Request for Transparency and Itemised Expenses Re: Levy Invoice for Peach Orchard - May 2026 (BPEA00054B)Request for Itemization of Metro Fibre Expense
Dear Ilonka, Good day. I would like to reiterate my request for a clear and fully itemised breakdown of all expenses. Transparency in this matter is essential for accurate accounting and tax compliance. I was not aware, based on discussions at the AGM, that expenses would be incorporated into the levy without detailed disclosure, as you have indicated. Furthermore, I had no understanding that such hidden or undisclosed expenses would affect the fundamental accounting principle of transparency. The inclusion of these amounts within levies, as you mentioned was proposed by the body corporate, may place owners in a position of non-compliance with tax requirements. I would appreciate your clarification on this point. It also appears that this approach was introduced by the Pretor executive managing agent without prior notice, whereas historically, under the trustees, expenses were consistently provided separately and fully itemised. Clarity on the reason for this change in practice would be appreciated. Additionally, the lack of response to both my previous requests and the owners’ attempts to contact you has raised concern. Open and timely communication would help address these issues and maintain trust. I would appreciate your prompt attention to this matter and a comprehensive response. Kind regards, Very concerned owners
1 reviews | Active since Feb 2011
Re: Levy Invoice for Peach Orchard - May 2026 (BPEA00054B)Request for Itemization of Metro Fibre Expense
Dear Sir/Madam, Good day. Please note that the Metro Fibre expense must be itemized separately, as discussed on several occasions. This is required for proper accounting and record-keeping purposes. We would appreciate your prompt attention to this matter, as there is growing concern among the owners regarding the lack of transparency. Kind regards, Concerned Owners
1 reviews | Active since Feb 2011
Re: Levy Invoice for Peach Orchard - May 2026 (BPEA00054B)Request for Itemization of Metro Fibre Expense
Dear Sir/Madam, Good day. Please note that the Metro Fibre expense must be itemized separately, as discussed on several occasions. This is required for proper accounting and record-keeping purposes. We would appreciate your prompt attention to this matter, as there is growing concern among the owners regarding the lack of transparency. Kind regards, Concerned Owners
1 reviews | Active since Feb 2019
Deeply concerning management and transparency issues
I would like to formally raise concerns regarding the management and governance practices at The Bolton in Rosebank. Firstly, there is a clear mismatch between the levies charged and the standard of maintenance. Myself as an owner, am paying levies in excess of R4,500 per month for a one-bedroom unit, yet the building continues to experience persistent issues, including ****roach infestations and repeated water outages. This is particularly concerning given that the property is marketed as having reserve water tanks to address such disruptions. Secondly, the level of transparency in decision-making processes undermines trust and accountability. Annual and Special General Meetings are conducted via webinar platforms where participants are not visible to one another. This format limits visibility of who is online and raises concerns about the integrity and verification of voting outcomes. A notable example is a recent building repainting project, which was presented to owners at a reported cost exceeding R1 million. Management indicated that the proposal was approved; however, there was no transparent mechanism for owners to verify voter participation or the legitimacy of the outcome. Finally, there appears to be inconsistency in how communication policies are app****. Requests to establish an independent owners’ WhatsApp group have been declined on the basis of the POPI Act, yet management themselves have created a building-wide WhatsApp group (with more than 200 pax) for announcements, where only administrators may post. This suggests that the issue is less about compliance and more about controlling communication and blocking owner engagement. Taken together, the high levies, ongoing maintenance issues, and lack of transparency create a deeply frustrating ownership experience. These concerns warrant urgent attention!
1 reviews | Active since Feb 2019
Deeply concerning management and transparency issues
I would like to formally raise concerns regarding the management and governance practices at The Bolton in Rosebank. Firstly, there is a clear mismatch between the levies charged and the standard of maintenance. Myself as an owner, am paying levies in excess of R4,500 per month for a one-bedroom unit, yet the building continues to experience persistent issues, including ****roach infestations and repeated water outages. This is particularly concerning given that the property is marketed as having reserve water tanks to address such disruptions. Secondly, the level of transparency in decision-making processes undermines trust and accountability. Annual and Special General Meetings are conducted via webinar platforms where participants are not visible to one another. This format limits visibility of who is online and raises concerns about the integrity and verification of voting outcomes. A notable example is a recent building repainting project, which was presented to owners at a reported cost exceeding R1 million. Management indicated that the proposal was approved; however, there was no transparent mechanism for owners to verify voter participation or the legitimacy of the outcome. Finally, there appears to be inconsistency in how communication policies are app****. Requests to establish an independent owners’ WhatsApp group have been declined on the basis of the POPI Act, yet management themselves have created a building-wide WhatsApp group (with more than 200 pax) for announcements, where only administrators may post. This suggests that the issue is less about compliance and more about controlling communication and blocking owner engagement. Taken together, the high levies, ongoing maintenance issues, and lack of transparency create a deeply frustrating ownership experience. These concerns warrant urgent attention!
1 reviews | Active since Feb 2011
Levy Variations and Metro Fibre Itemisation Request
Dear Ilonka, I trust you are well. I am writing to request clarification regarding the variation in levy amounts charged over the past few months. The amounts reflected are as follows: February 2026: R1,394.96 March 2026: R1,891.88 April 2026: R1,645.88 Could you kindly provide a detailed explanation for these differences, and confirm what the standard monthly levy will be going forward? In addition, we would like to formally raise our concern regarding the inclusion of Metro Fibre costs within the overall levy amount. As previously communicated to Pretor on several occasions, and as also outlined by the accountant, the Metro Fibre expense should be itemised separately. This will allow for greater transparency and enable owners to clearly determine the exact cost associated with this service. We kindly request that this matter be addressed and that future levy statements reflect Metro Fibre as a distinct line item. I would appreciate your prompt response, as these discrepancies are a matter of concern. Kind regards, Very concerned owners
1 reviews | Active since Feb 2011
Levy Variations and Metro Fibre Itemisation Request
Dear Ilonka, I trust you are well. I am writing to request clarification regarding the variation in levy amounts charged over the past few months. The amounts reflected are as follows: February 2026: R1,394.96 March 2026: R1,891.88 April 2026: R1,645.88 Could you kindly provide a detailed explanation for these differences, and confirm what the standard monthly levy will be going forward? In addition, we would like to formally raise our concern regarding the inclusion of Metro Fibre costs within the overall levy amount. As previously communicated to Pretor on several occasions, and as also outlined by the accountant, the Metro Fibre expense should be itemised separately. This will allow for greater transparency and enable owners to clearly determine the exact cost associated with this service. We kindly request that this matter be addressed and that future levy statements reflect Metro Fibre as a distinct line item. I would appreciate your prompt response, as these discrepancies are a matter of concern. Kind regards, Very concerned owners
1 reviews | Active since Feb 2023
Issues and concerns were not resolved
Pretor Group doesn’t care about owners complaints or concerns, I had laid a complaint and they don’t give feedback nor do they update you of any details, I personally thought they would do better by addressing issues that concern tenants or owners. I’m from wonderboom south and I would not recommend them, they are negligence of their clients and it’s sad. All they do is just drag the matter even when proof is there!
1 reviews | Active since Feb 2023
Issues and concerns were not resolved
Pretor Group doesn’t care about owners complaints or concerns, I had laid a complaint and they don’t give feedback nor do they update you of any details, I personally thought they would do better by addressing issues that concern tenants or owners. I’m from wonderboom south and I would not recommend them, they are negligence of their clients and it’s sad. All they do is just drag the matter even when proof is there!