Urgent Follow-Up: Outstanding Geyser Service and Pa****t Repairs

Dear Pretor @ EMA

I refer to my previous correspondence and note that, to date, I have not received any response regarding the scheduled geyser service.

As per your previous email indicating that the service would take place on 30 July 2026, my partner remained available at the property as requested, as you had advised that the owners should preferably be present. We notified your office well in advance of our availability, yet no contractor arrived, nor did anyone contact us to arrange a suitable appointment. The geyser is situated adjacent to my main entrance, and it is evident that no contractors attended the property.

In addition, I request that the contractor affix a service sticker to the geyser upon completion of the service, similar to those placed on serviced fire extinguishers, as confirmation that the required maintenance has been carried out.

I further request that the contractors be properly supervised while undertaking the outstanding pa****t repairs. You will note that the torch-on waterproofing on the pa****t above the bathroom window same parapat above main bedroom s lifting and bubbling and requires urgent rectification to prevent further water ingress and consequential damage.

As previously advised, our view of this area is restricted. Despite this, your office requested photographic evidence, even though we are unable to verify the repairs ourselves from our position. It is therefore essential that the repairs are properly inspected and supervised to ensure that all defects are fully addressed.

I remain particularly concerned that I may experience a recurrence of the issues encountered following the previous pa****t repairs few months ago which is agsin unsupervised. I was advised that the torch-on waterproofing had been completed; however, it is now bubbling. Furthermore, the contractor appointed to carry out the internal painting identified bubbling on the exterior of the pa****t, together with areas where water continues to seep through. These defects remain unresolved.

Your appointed contractor also advised that they could not guarantee the internal repairs because of the poor workmanship and lack of supervision during the external waterproofing works. Despite my providing the requested evidence and corresponding with your office on several occasions, these matters have still not been resolved. Any further delay will inevitably result in additional consequential damage to my property and unnecessary duplicate repair costs.

I wish to emphasise that my levies are paid to the Body Corporate timeously including the geysor service costs , and I therefore expect that the maintenance obligations for the property are attended to with the same level of diligence and urgency.

I would appreciate your urgent written confirmation of the following:

The confirmed date and time for the outstanding geyser service. Confirmation that a service sticker will be affixed to the geyser upon completion of the service. The date on which the outstanding pa****t repairs will be undertaken. Confirmation that the contractors will be properly supervised and that the completed works will be inspected to ensure that the defects have been fully rectified and to avoid unnecessary duplicate costs.

Given the length of time these matters have remained unresolved and the risk of further damage to my property, I request your response as a matter of urgency.

I look forward to receiving your prompt confirmation.

Kind regards,

Very Concerned Owner