Prepaid not installed as per clints specifications

I app**** on the 25/2/2025 to convert from billing electricity to prepaid and gave the company a week to convert. Today I received an email sent to the incorrect address on Friday that they can only install on the 13th March. Yet heir form asks what date does the client want the installation.

See my response theI submitted my application on February 25, 2025, to switch from billing electricity to prepaid, allowing the company one week for the conversion. Today, I received an email—sent to the wrong address on Friday—informing me that the installation can only be scheduled for March 13. This is unacceptable, especially since their form clearly asks for the client’s preferred installation date. I expect this issue to be addressed promptly.I submitted my application on February 25, 2025, to switch from billing electricity to prepaid, allowing the company one week for the conversion. Today, I received an email—sent to the wrong address on Friday—informing me that the installation can only be scheduled for March 13. This is unacceptable, especially since their form clearly asks for the client’s preferred installation date. I expect this issue to be addressed promptly.

I don't understand why I have to wait until my new electricity bill arrives for the installation. On your form, you asked when I, as the client, would like the installation to take place, but ultimately, it seems to be up to Prestige to decide.

I am extremely dissatisfied with your service. I have expressed that I cannot afford the substantial monthly charges, yet you still dictate when I should convert. This is frustrating; it feels like your system only caters to your needs, not to those of the client. What kind of service is this?

Please expedite the installation. I refuse to leave the situation as it is.