Non-responsive to attend to emergencies after hours

I'm an occupant in the main house of a subdivided property living with 3 other tenants in the property and its 3 units. The landlord introduced Premier Real Estates as the property manager and announced she's handing over every aspect of managing the property to Bethel Mpofu.

The property has submeters of prepaid vouchers installed in each unit. The master metee which powers the whole house is positioned in the laundry for everyone to access it whenever it requires refill. It's the landlord's responsibility to recharge the main meter.

This Mpofu chap since taking over management of the property has failed to recharge the electricity.

I knew from his response in the WhatsApp group when he was introduced that he's going to be an unreliable person.

He was quick to announce a disclaimer that he doesn't take calls after hours unless there's an emergency.

I am spending the weekend with my grandchild. I guess it's not emergency enough that warrants action from him and the landlord clearly!

As I'm writing this, power went off due to depleted master prepaid unit.

Bethel Mpofu has totally ignored my calls.

As you can imagine, there's nothing to use to warm the baby's milk.

I've had to feed a 3 month old baby cold milk because Mpofu and the landlord just don't care to be professional and decent to treat us with respect according to the rights of tenants enshrined in the Housing Act.

Deborah M. Ferndale, Randburg