Unhappy client

I joined the scheme in Dec 2020. When I booked on the system it wouldn't allow. I tried to call several times as well no assistance. Last week same thing happened I called. At my surprise when they told my account has been suspended without any notification but every month they deduct monthly fees on my account. The lady who assisted transfer me to another department to unsuspend my account till today the 11th no call back what's so ever to alert me or sort out my account.