Unhappy - Cannot cancel membership to Premier Private Resorts

I followed legal procedure, in accordance with the cancellation procedure of the contract, as set out in provision 17 of the Certificate of Understanding, and provision 20 of the Application of Membership of the contract, which states that I may cancel this contract at any time by providing Premier Private Resorts with 30 days written notice. After reading my contract, I phoned their office on 27 June 2022 to inform them of my intention to cancel my contract and to request the amount of the settlement fee. I was sent from consultant to consultant and finally was told to send an email to the accounts department before the end of July for the cancellation to be valid this year. When I asked for the settlement amount, I was told that this will be finalized and sent to me when I email my notification for cancellation.

I submitted a letter to their accounts department, on 30 June 2022, and immediately received an automatic reply of confirmation of receipt: “Yay, we have received your email, we will be getting in touch with you shortly! Thank You'. However, there was no follow-up personal response.

Despite several fruitless phone calls and various follow-up emails - 6 July, 21 July, 17 August and 8 September 2022 - in an attempt to make follow-up enquiries, I received no response.

Then finally, when it was way beyond the three-month notice period, they decided to respond through a phone call and completely dismiss my letter of cancellation of 30 June and follow-up letters. They said they could not cancel my contract as the date for cancellation has closed off. However, I did read my contract and followed the cancellation procedure in my contract.

When I initially joined, I was told by the consultant (who has since left the company) that I can exit the contract at any time. This is what is also stated in my contract. Why does it seem very difficult to cancel my membership?

Also, I have not made use of my 'points' either. In the past when I have tried to book, I was advised on the phone that there would always be some sort of an 'excess payment'. However, with the high fees paid each month for membership, I don't understand how this can be the case? I am basically paying for a 'discount holiday' package. With all the fees I have paid thus far, I could have taken myself on a very nice holiday. This subscription is not worth it.

I wish to express my regret for ever getting involved with this company. The admin on their side in general is poor, and my overall experience has been disappointing.