FA
Francois A

1 reviews | Active since Feb 2025

09 Apr 2025, 12:02

Their mistakes will DESTROY YOUR CREDIT RECORD

I have now entered the 3rd year of my battle to have this company correct their mistakes from their accounting department that has impacted my credit score by incorrectly reflecting missed payments for the 3rd year in a row. Every year I pay my levies in full for the following year to take advantage of the early payment discounts...WHAT A MISTAKE. This *********** accounting department wrongly allocates these payments every single year and then flags me at Experian for missing payments when in fact I paid everything months in advance...WHAT A WAY TO THANK LOYAL PAYING CUSTOMERS.

This year I have the same issue and fighting the same fight once again...they correct the misallocation in their own system and fix the "arrears" status with the credit houses but for the past 3 years they have to date not corrected the missed payments they wrongly sent through for now the 3rd year in a row.

What's worse is that no one seems to care about the massive and long lasting impact this has on every aspect of your financial profile and wellbeing...from access to credit, interest rates, etc etc I am negatively impacted and their mistakes have probably cost me more in financial terms due to the credit score impact than 5 years worth of paying the full premiums would have cost me.

Not sure if this post will make any difference in their attitude with regards to this topic but here I am spending more of my time as last resort because for 3 years nothing has worked.

Think 3 times before you get financially involved with this organization.

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Replies (5)
Premier Private Resorts
Premier Private Resorts's reply10 Apr 2025, 08:10
Official
Hi Francois , I understand your frustration, and I'm here to make things right.  I'm Ashley Roux, the Brand Manager, and I assure you that your query will be handled with care. 🤝 I will  be contacting you shortly.
Premier Private Resorts
Premier Private Resorts's reply11 Apr 2025, 08:24
Official
Hi Francois😊, We're absolutely delighted that we could help you with your query🎉, We are looking forward to planning many more wonderful holidays for you and your loved ones💛. 
FA
Francois A's update11 Apr 2025, 16:31
Reviewer Update
Hi, I am confused by this comment as nothing has been resolved yet. Like last time I have many promises from you but no resolution to my issue yet.
Premier Private Resorts
Premier Private Resorts's reply14 Apr 2025, 08:06
Official
Hi Francois.  We understand that every concern is unique.  We are working on the query and will ensure it is resolved🫶. 
Premier Private Resorts
Premier Private Resorts's reply10 Jun 2025, 15:17
Official
Hi Francois 😊, it warms our hearts to know that we could assist you with your query and confirm that your negative listings have been updated and removed from the credit bureau🎉.Your satisfaction means the world to us, We look forward in assisting you to create many more lasting memories💛.