RC
Ravi C
1 reviews | Active since Aug 2024
13 Feb 2025, 21:06
The customer does not matter. Leadership don't care.
This company never corrected the mess in 2024 as per my previous review. I cancelled the contract in July 2024. I was told that since I paid my levy for 2024 the contract will run until December and stop. This did not happen and a report was submitted to Experian that toppled my scoring. I are quick to do the negative updates but claim that it is not possible to fix it. I was offered a bonus break as a consolation last year when I refused to change my mind. I think the next step should be reporting this to the authorities. Be careful. I invested over 20 years and this is h I w am treated.
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Replies (3)0
Replies (3)
Premier Private Resorts's replyOfficial
14 Feb 2025, 08:44Hi Ravi. I understand your frustration, and I'm here to make things right. I'm Ashley Roux the Brand Manager, and I assure you that your query will be handled with care. 🤝 Let's discuss it i will arrange for a friendly holiday consultant to contact you shortly.
Premier Private Resorts's reply14 Feb 2025, 08:44
Official
Hi Ravi. I understand your frustration, and I'm here to make things right. I'm Ashley Roux the Brand Manager, and I assure you that your query will be handled with care. 🤝 Let's discuss it i will arrange for a friendly holiday consultant to contact you shortly.
Premier Private Resorts's replyOfficial
03 Mar 2025, 10:19Hi Ravi😊 ,Thank you for taking my call . We're absolutely delighted that we could help resolve your query and assist in updating ITC🎉. Your satisfaction means the world to us. We are looking forward to planning many more wonderful holidays for you and your loved ones💛.
Premier Private Resorts's reply03 Mar 2025, 10:19
Official
Hi Ravi😊 ,Thank you for taking my call . We're absolutely delighted that we could help resolve your query and assist in updating ITC🎉. Your satisfaction means the world to us. We are looking forward to planning many more wonderful holidays for you and your loved ones💛.
RC
Ravi C's updateReviewer Update
16 Jul 2025, 15:47I was surprised to see a statement indicating that my issue has been resolved. Unfortunately, this is not the case.
My ITC record has not been updated, and it currently reflects four missed payments on a contract that I formally cancelled. As a result, my credit profile has been negatively affected for the first time in my professional life. These missed payment entries will remain on record for five years, causing significant and long-term damage to my credit standing.
I request urgent clarification and immediate corrective action to rectify this matter.
My ITC record has not been updated, and it currently reflects four missed payments on a contract that I formally cancelled. As a result, my credit profile has been negatively affected for the first time in my professional life. These missed payment entries will remain on record for five years, causing significant and long-term damage to my credit standing.
I request urgent clarification and immediate corrective action to rectify this matter.
RC
Ravi C's update16 Jul 2025, 15:47
Reviewer Update
I was surprised to see a statement indicating that my issue has been resolved. Unfortunately, this is not the case.
My ITC record has not been updated, and it currently reflects four missed payments on a contract that I formally cancelled. As a result, my credit profile has been negatively affected for the first time in my professional life. These missed payment entries will remain on record for five years, causing significant and long-term damage to my credit standing.
I request urgent clarification and immediate corrective action to rectify this matter.
My ITC record has not been updated, and it currently reflects four missed payments on a contract that I formally cancelled. As a result, my credit profile has been negatively affected for the first time in my professional life. These missed payment entries will remain on record for five years, causing significant and long-term damage to my credit standing.
I request urgent clarification and immediate corrective action to rectify this matter.